BUG: Inbound Calls Failing | US Numbers Purchased From Retell (Twilio + Telnyx)

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1

Hi Retell team,

We are experiencing failed inbound calls to Twilio and Telnyx numbers purchased through the Retell dashboard this morning.

I have a number we have been using for internal inbound testing on a client’s account for +2 weeks.

This morning it was fine, but all of a sudden, when I try to ring it now, all I hear is:

  • Your call cannot be completed. The destination number cannot be reached.

No call attempts appear in the call logs, and the phone number is connected to a published agent.

Number name: TESTING | DELETE AFTER

Provider: Twilio

Org ID: org_ZNGiC8STk1OJZFsD

**I also tried purchasing a new Telnyx number from the Retell dashboard just now + connected to a published agent + made an inbound test call

However, the issue persists:**

  • Your call cannot be completed. The destination number cannot be reached.

    Number name: Telnyx Test | Aug 31st

    Provider: Telnyx

    Org ID: org_ZNGiC8STk1OJZFsD

2

**UPDATE:
**
I tried calling from another US number in my CRM (that was not my US cell phone), and it’s working without issue.

Is there a limit on how many times a certain number can make inbound calls to a number purchased from the Retell dashboard?

In my call history, I’ve made 47 inbound calls from my cell phone number before it seems to have been blocked from making further calls

Contact ID in org (org_ZNGiC8STk1OJZFsD) = contact_41dc0b4b0631fcdad3091c8d )

3

hey @Sean_Whelan_AYB_AI

Could you please share the latest failed Call IDs from the affected inbound calls? This will allow us to review the issue and investigate it further from our end.

Bes Regards.

4

Thanks Mark. There are no call ids/logs for these calls.

5

Hey @Sean_Whelan_AYB_AI

I’ve escalated this with the team for further investigation. I’ll get back to you as soon as I have an update.

Thank You