I am seeing an issue with transfer feature. When there is an inbound call, Retell AI Agent picks call and then transfers call fine as per the prompt.
But the issue is once AI Agent transfers the call we loose the call recording of that part. What should be the settings or workaround I need to do to handle that?
Please help! call recordings are critical for our system
+1 to this question - i’m also curious about Retells recommendation for this common scenario
replying to myself here and for anyone searching for info - i’m able to to get the call recordings from twilio by enabling elastic SIP trunking
(number 5 on the list from the link above)
Hello @frank.r.nichols
Currently, there is no option to get the record after the transfer in Retell.