My agents created 9 months ago and previously working the voices have suddenly become garbled. They are all using the latest model, they are using Cartesia,
What tried but didn’t work:
Changing the LLM model
Changing to a new voice
Changing the voice temperature, speed and volume settings
Dynnamic variable voice speed is not set
Changing noise cancellation options
re-configuring pronounciation. These role plays all worked perfectly before
What did work but intermittently was to change to a new voice platform and revert back. But that doesn’t always work.
What is being done to fix this issue? I can’t have my agents failing without being notified. Is this bug being fixed? Because it’s only on agents created earlier, I worry that this will happen en mass to all my newer agents as well.
Can you please share a few call IDs where you experienced this issue? Providing multiple examples will help us investigate and resolve it more effectively.
They happen all the time and were occurring as per these examples with this voice agent below before I fixed it via troubleshooting. I cannot have agents randomly stop working when the settings are not wrong and the settings are the same in the working agents.
call_0e25e273c967d7554a45d22882a
call_15b72cf57629886c0943af1fdb5
call_2170e5465e925c32c47548997b9
call_47ae3e637f14c1457212926b31f
call_0cf32942a7b960da81c38fa9786
call_60cb1eeb7c3d5fa7b5ded3c8e94
call_0c030eb9f162842012c0299a9ef
call_f66f309ea16f95abdc08baade25
Thanks for reporting that. I’ve shared the call details with the team and asked them to review what can be done. Once we receive a response, we’ll update you accordingly.
You’re currently using a custom voice from Cartesia, which could should be causing lag. Try switching to a different voice provider or voice, and we recommend using one of the native Retell platform voices for smoother performance.
No. That is not the issue or the issue is going to plague the thousands of Retell users using Cartesia at all. I used the voices provided in the Cartesia voices from Retell 9 months ago. It isn’t limited to one Cartesia voice. If you’re meaning to say that ANYONE using one of the provided voices for Cartesia within Retell is going to have this issue inevitably then Retell has a more serious issue about to happen!
Basically, are you saying don’t use Cartesia at all or your voice agents will fail with you knowing ? If so, then why are you even offering Cartesia voices?