Hello,
i am facing an issue regarding conversation flow agent. when the agent calls me on my phone, it calls its name as “your-name” but when i make a test web call, it knows its name perfectly. what can be the issue here? i have checked the prompt many times and have not found anything related to “your-name”. i have explicitly mentioned that when they start the conversation they should call themselves Alex. can anyone help?
This is very likely a dynamic variables issue. Your prompt probably contains something like "Hello, my name is {{your-name}}" (or similar). On web test calls, you may have set a default value for that variable (e.g., “Alex”), but when making phone calls via the API, the variable isn’t being passed in retell_llm_dynamic_variables, so it renders literally as “your-name”. Can you check this.
If you still face this issue can you share your Agent id and Call Ids where you faced this issue.
Thank You