I have a bunch of branches in which the caller cannot move ahead.
This happens when caller say something unexpected that doesn’t satisfy the node transitions.
The node keeps asking the same questions. Many times questions not intended
I could add a transition that lets us exit to some escape flow but i have 100s of nodes in many components. cannot add a transition like that.
An exit is necessary since the caller gets frustrated . What’s the best way to handle this. Do we have a way to detect something for use in global nodes like caller sentiment or repeat questions, any parameter that can be useful.
Global Nodes are exactly what you need. Toggle Global Node on a single node (e.g., an “escape to human / end call” node) and set a condition like “user is frustrated” or “user has repeated the same question multiple times”. It can be transitioned to from anywhere, so you don’t need to wire it into every node. You can also enable Go back to previous node to resume, and Prevent Immediate Re-Trigger to avoid loops.