In conversation flow, my agent repeatedly will not transition after exiting component - even though all transitions (including else) are connected. I’ve noted this across multiple agents as well. Can I have these investigated?
Impact
Cannot count on conversation flow at all if they occasionally just do not reliably transition. Found this on at least 5 calls today across our agents.
What I’ve tested:
Tested this with the same utterance, and variations of the same utterance both on phone with telephony on real phone call, on web call, and in test chat in browser.
Debugging info
Can see these following information:
Agent: agent_020a3fc3ff172369f62743e2ef
Workspace: org_mqWi5tj9xck3o8ig
Sample call ids:
call_a268962c6c9558b25ec2a42e8de
call_78b509fe913233871f1a42f6d8f
call_8aa8b83bc936b753600d186200e
