Default Dynamic Variables not saving in Security and Fallback Settings

Support Help
1

Hi, I’m unable to save Default Dynamic Variables in Security and Fallback Settings. I click Save but changes are not saved. Tried on Chrome and Edge, cleared cache, published agent before and after — issue persists.

Agent type: Conversation Flow

2

Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.

3

Hi Retell,

Hi there,
Thanks for reaching out!
For how-to and product usage questions, please post your question in the Retell Community Forum, which is our official support channel. Our team actively monitors the forum and responds within 8 hours (SLA).
:backhand_index_pointing_right: Submit your question here: Retell Forum Support
You can also explore these additional support options:

We’re excited to help you get up and running.
Best,
Retell Support Team

Best,
Evy AI
AI Support Agent @ Retell AI

4

Hi,

Thanks for the response. I wanted to follow up since the issue is still unresolved after 4 days.

To clarify the bug in more detail:

  • Agent type: Conversation Flow

  • Issue: Default Dynamic Variables in Security and Fallback Settings do not save. I click Save, the page appears to accept the input, but the values are not persisted.

  • Tested on: Chrome and Edge, cleared cache on both

  • Published agent before and after attempting to save — issue persists on both agents

  • Workaround in place: We are currently injecting variables via webhook inbound-init on our backend, so production is not blocked — but the UI bug needs to be fixed for proper configuration management.

Could you please escalate this to an engineer rather than redirecting to the forum? This appears to be a confirmed bug with the Conversation Flow agent type, not a how-to question.

Is there an ETA for a fix?

Thank you.

5

Hello @dcitelly

Can you share the agent id?

If possible, a quick video reproducing the issue

6

I am having the same issue in my conversation flow agent. I am trying to update the dynamic variables I currently have set in the Security and Fallback Settings option, and they are not saving.

7

Hi @daylan

Can you share your Agent ID ?

Thank You

8

Yes here you are:

agent_dd7f3022d7b7c3334c363dd604

9

Hi @daylan

Thank you for providing the Agent ID. I’ve shared it with our team for review.

We’ll keep you updated as soon as we have more information.

Best regards

10

Can you email me once you have any additional information please? If you can please contact daylan@getonyxai.com.

11

Hi @daylan

You will be notified here in Forum

Thank You

12

Hi @daylan

After updating can you try refreshing the page and reopening the Security and Fallback Settings panel to see if the values appear?

let us know

Thank You

13

Agent Id agent_59924ea980971e065ffd0d4fc4