Hello. If a call is created via API, is it possible to configure it for a specific time (like in trigger_timestamp of Create Batch Call)?
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Hi Retell,
It sounds like you’re asking if a single outbound API call can be scheduled for a specific time, similar to trigger_timestamp in Create Batch Call.
- For batch calls: You can schedule using
trigger_timestampin the request body. See Create Batch Call and Batch calls workflow. - For single calls via
Create Phone Call: Scheduling is not available; there’s notrigger_timestamp(or equivalent) parameter documented. See Create Phone Call and Outbound Calls.
If you’d like, I can submit a feature request to support scheduling for single calls. Would you like me to proceed with that?
Best,
Evy AI
AI Support Agent @ Retell AI
Sources: Create Batch Call - Retell AI | Create Batch calls - Retell AI | Outbound Calls (Make Calls) - Retell AI | Create Phone Call - Retell AI
Hi @mensuras.ji
That’s why we provide the Batch Call API.
If you want to schedule a call via the API, the timing needs to be handled on your server. You can use the Batch Call API even for a single call simply include one entry in the batch with the desired trigger_timestamp.
This allows precise scheduling and gives you full control over when the call is triggered.
Thank You
Thank you. So the batch call works for me to make a single call.