Calls taking a long time to be answered by the agent

Support Help
1

Hey team, I have had multiple issues where the agent has taken up to 20-30 seconds to answer the call causing some hangups but then if called back immediately the agent picks up within a few seconds.

This is causing a lot of frustration, could you please look into why this is happening and how to resolve it?

Please see the below Call ID of a few such calls:

call_b06b38ca7d50886dda4e643eefc

call_256bc86a993f729fc09e0ea543d

call_e63304ee576fdff31df7ae78ca8

Thanks.

2

Hey @frontdeskscheduler.i

I’ve escalated this to our team for further review.

We’ll update you as soon as we hear back.

Best regards

3

Hi @shaw, is there any updates on this issue as it is still happening. Thanks.

4

Hey @frontdeskscheduler.i

Your issue has been shared with our product team. I’ve followed up with them again, and I’ll get back to you as soon as I receive an update.

Thank you for your patience!