Hey!
I noticed today a few cases where our agent hangup the phone in the middle of the setup steps (which was very unexpected and rude).
Attaching here 3 examples of call IDs:
Could you please take a look and help us understand what was going on in these calls?
Following up on my previous post, we are seeing a significant spike in these mid-setup hang-ups. This is directly resulting in user cancellations.
Could someone from the team jump in ASAP? We need to identify if this is a logic error or a platform instability.
Attaching here some more examples
aid_4YxU8YhZY587N6LWLP7n8KLuiN8SUWuS - callID: call_f78731aca105a88f6547320b89e
aid_EjFfXgCU5ZMCmgRVGVNYvH7u5dwMjfpM - Call ID: call_8ff4c622d22f84fd0a4a32c3b2d
aid_93SrQZRXozWvLuBG3qsindWKHikDreqW - callID: call_cbee436e8dc8731da852c828423
aid_WoMY5uHu8vAvcEfjJMCS5gT2zHkdGapq - callid: call_ce4747721ab8c9e5c89f3ebe08d
aid_MQubgU4FLRAFnqWW3YoVw3ACtywoyojg - callid: call_3b390ccba05b781e9f88394e827
aid_Za4iML4kAYpq6gxZPS4roSMUTnWeHn5u - callid: call_ce21b5e4510db44e5387f420a97
aid_CsVzMZeFX8UJiZkeWX36hBQWnrYdAjro - callID: call_77c8573e26f1115b6ec48f91760
