Call transfer not selecting a phone number in dynamic transfer

Support Help
1

I have a transfer node that is a warm transfer using a dynamic routing feature. It has been working perfectly for a couple months and all of a sudden is now not selecting one of the numbers when transfering it shows a blank number which returns the error “Number is not in e.164 format”. Please look into this ASAP as no call transfers are working.

2

Hey @hello6

Could you please share Call IDs? where you faced this issue this information will help us investigate it more effectively.

Thank You

3

call_5775c90fbd5934e6c5c4b513572

I updated the dynamic routing prompt to say to always output a number so it doesnt leave it blank. Not sure if that will help or not

4

Hey @hello6

I’ve escalated this to our team for further review.

We’ll update you as soon as we hear back.

Best regards

5

Hey @hello6

Recommended fix — switch to predefined transfer node

Additional improvements:

  1. Convert all phone numbers to E.164 format

  2. Fix Jeremy’s entry which has a stray space

Thank You