Bridge Transfer node missing transfer phone number field

Support Help
1

Hi,

I’m using a Conversation Flow agent and added a Bridge Transfer node to transfer calls to my RingCentral number.

However, the node settings only show:

  • Talk While Waiting
  • Global Node

There is no field to enter the transfer destination number.

Where should the transfer phone number be configured for the Bridge Transfer node?

Thanks.

2

Hello,

The Bridge Transfer node is actually designed for a different purpose — it’s used inside “transfer agents” as part of an Agentic Warm Transfer flow, where a secondary AI agent decides whether to bridge or cancel a transfer that’s already in progress. That’s why it doesn’t have a phone number field.

Regards,
Retell Support Team