Transfer node UI bug

Support Help
1

I have transfer node. I use it with SIP refer, cold transfers. without extension set.
Previously I had a variable set which was in the format {phonenumber},{extension} and was only using the phone number hardcoded without an extension.

the tool calls in the logs however show that the the variable is still in use and extension is being set despite the UI not showing it.

I took a backup I noticed in the json that the node was still using that variable whereas the UI showed I hardcoded only the phone number. I further created a new transfer node which the same setting from UI that seemed identical . but it one gave me expected json with hardcoded phone number and other one the buggy json with dynamic variable used.

2

Hello @phonavar

Could you please share a screenshot of the issue you’re experiencing in the UI? This will help us better understand and investigate the problem.

Thank you!

3

i am making multiple posts since. I am not allowed send more than one image

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image317×655 55.1 KB

this is how both nodes looks only a hard coded phone number

4

but in the exported json

this is how it is extension value is set to a variable {{extension_number}}

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image681×725 29 KB

5

this is the tool call. you can see the extension value is set due to a variable that’s not shown in the UI

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image282×255 11.7 KB

6

Hey @phonavar

I’ve escalated this to our team for further review.

We’ll update you as soon as we hear back.

Best regards

7

Hey @phonavar

Can you share your Agent id ?

8

Thank you.

This is the agent id
agent_728607554f3fa5de8bbf801833

9

Hey @phonavar

Can you send call id thats sending the extension?