I’m trying to transfer from one AI agent to another, but for some reason the delay wait time is not being applied. I added a 5-second delay, as mentioned in the Start node of the conversation flow, but there is still no delay, it transfers instantly.
Since we have two different voices and background switching, the transition happens so quickly that it surprises the caller.
Hello @aamran
The “Pause before speaking” setting in the global settings only applies to the beginning of the call — it’s designed for when the agent speaks first and needs to wait for the user to pick up the phone. It does not apply when transferring between agents.
Agent Transfer is explicitly designed to be near-instant (that’s listed as a key advantage over Call Transfer).
Instead of relying on a delay, consider using the “Speak during execution and messages” option on the Agent Transfer Node. You can have the first agent say a transitional message (e.g., “Let me connect you with our specialist…”) before the swap happens, which would create a smoother transition for the caller.
For more details you can see:
Thank You