We have a convo flow that we use as IVR to route users to different agents we have in Retell. The problem is now everytime we update one of the agents we transfer to, the version in the IVR will be outdated, which is causing a lot of manual work that becomes problematic due to the amount of work we have.
Here is the agent ID: agent_a111398eecbf9c174bee9220c2
Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.
Hi there,
We understand your frustration. I’ve logged this as a feature request for future improvement and will keep you updated.
Best,
Stanley
Support @ Retell AI
What do you mean as ‘feature request for future improvement’??? When you choose the latest version option is basically so the system AUTOMATICALLY uses the last available version. Its crazy I get this answer. We literally spend over 10k usd a month and then get this type of response???
Hello @admin12
So you want the agent version that you are transferring to always be the latest, so if you update it, it will still refer to the latest version, right?
That is correct @Omar_Ashraf, We started to have this issue recently I think.