I’ve noticed one of my agents has become too eager to respond and interrupts the caller despite these settings not changing. To compensate we’ve reduced eagerness from 0.9 → 0.5 which is noticeably slower but even that doesn’t fully resolve this problem.
In one example of the detailed logs e2e time is less than the sum of the parts of the pipeline: e2e: 303 asr: 155 llm: 2186 tts: 633.
Any releases in your pipelines since Friday that could have contributed to this?
Hey @nael Could you please share the relevant call ID and the agent ID? This will help us investigate the issue further.
Thanks @mark1. Could I share this over e-mail pls instead of the forum?
Hey @nael You can send the full details to support@retellai.com, including the Call ID, Agent ID, and a detailed description of the issue. Our support team will review the information and get back to you via email as soon as possible.
Thank you.
Have you tried duplicating the agent to see if the issue persists on a new agent?