Agent completely stopped retrieving from Knowledge Base after file replacement

Support Help
17

Hi @mapp.ai.branded

If you check the call’s history and click on ‘Knowledge base retrieval’, you can see that we retrieved KB chunks.
Could you check to confirm if either of the following are true:

  1. Some relevant content of the KB are not retrieved.

  2. The retrieved KB chunks are relevant, but they are not used by the agent.

    image
    image1520×728 101 KB

    image
    image1154×638 44.2 KB