Thank you for looking into this, but the red box you highlighted is not proof that the Knowledge Base is functioning correctly. The phrase “Bir bin beş yüz” that appears right below your highlight is being pulled directly from the global prompt, not the Knowledge Base.
The core issue remains unresolved. The agent used to answer these exact same questions perfectly using the KB, and now it completely fails to retrieve that data.
This technical roadblock is entirely freezing my ability to publish this project. I need your team to help me get this agent working correctly today.
Since Retell is functioning fine globally but my specific agent is stuck in this retrieval error, let us take a proactive workaround. I want a clean start. I guess that will bring back the abilities I used to have in this agent.
Could your engineering team please take my existing flow and migrate it to a brand new database and a fresh agent instance.
Let us just put everything into a fresh backend environment so we can bypass whatever is corrupted in this current instance.
(In case of a bad stiuation, I have a copy of my global prompt and the KB text ready to go.)
I look forward to getting this reset and working today.