Will Retell's old SIP origination URI be ever deprecated? It is 5t4n6j0wnrl.sip.livekit.cloud but in the docs is only sip.retellai.com now

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Will Retell’s old SIP origination URI be ever deprecated? It is 5t4n6j0wnrl.sip.livekit.cloud but in the docs is only sip.retellai.com now

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Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.

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Hi there,

Let me confirm this internally and I’ll get back to you.

Regards,
Stanley
Support @ Retell AI

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We’d love to get your feedback!

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Anything on this yet?

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@support2 is this the best place to reach you or should i contact you somewhere else?

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Hi @maurizio

I completely understand your frustration and apologize for the delay. The issue has been escalated to our team and will make sure you get a response as soon as possible.

Thank you so much for your patience, we really appreciate it.

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Hey @maurizio — we haven’t made a final decision on deprecation yet, but if that changes, we’ll announce it well in advance so everyone has time to update their setup.
You can subscribe to our newsletter: https://www.retellai.com/ to get notified

In the meantime, we recommend using sip.retellai.com going forward — it’s the preferred endpoint.

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