Hi Retell Team, I need an urgent response on this. I have been using Retell for a long time and have also referred your platform to multiple clients, so I’m reaching out expecting a clear and timely response on this matter. One of my current client use cases has strict privacy and regional data r…

Hi @automaxion86 What Retell does for data privacy control: Data Storage Settings: Per-agent control over what’s stored — choose “Everything,” “Everything except PII” (with configurable PII scrubbing categories), or “Basic Attributes Only” (no transcripts/recordings/logs). See these docs /accoun…

Thank you for the details on storage controls and retention settings. However, our main requirement is specifically about data residency and localization, and that part is still not clear. Could you please confirm in writing: Which data regions are currently available? Whether call recording…

Hi @automaxion86 Since your questions are related to the Enterprise plan, please email us at support@retellai.com . Our team will provide detailed guidance and assist you further. Thank you!

Actually, I need a urgent response and as the enterprise plan will book a demo with me on 11 April which is so far and i need to respond to my client today

Hi @automaxion86 Please email your questions to support@retellai.com and share the email address you sent it from. Thank you

[image] shaw: Please email your questions to support@retellai.com and share the email address you sent it from. here is my email: automaxion86@gmail.com

Urgent Request for Response on Data Residency and Privacy Requirements

Support Help

shaw April 2, 2026, 2:12pm 8

Hi @automaxion86

I’ve sent this to our team, and they will get back to you.

Thank you!

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Urgent Request for Response on Data Residency and Privacy Requirements

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