Unable to add a custom twilio phone number

Support Help
1

We’re encountering an issue where the system returns “phone number already exists”, but the number is not visible anywhere in the UI.
Could you help us identify where this number might be stored or how we can remove/reuse it?

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No phone number appears in sidebar.

3

Hey @m.hariss123

Kindly send an email to support@retellai.com with the following details:

  • Proof of ownership of the number

  • Your organization ID

  • A description of the issue you’re facing

Our team will review your request and guide you further.

Thank you!