Tool Call Output Not Recognized by Agent | Logs Included

Support Help
6

I don’t have access to view specific call details or logs for individual call IDs through the documentation sources available to me. To investigate the specific call call_c4195bbf84135fbaa0f2efe379f, you’ll need to:

  1. Check the Detail Logs in your Retell Dashboard - Navigate to your call history and view the detailed logs for this specific call ID to see the exact sequence of events, tool invocations, and any error messages(1)

  2. Verify your custom function configuration for Crear_pedido_compra:

    • Confirm the timeout setting is sufficient (default is 2 minutes)(2)(1)
    • Check that “Speak After Execution” is enabled(3)
    • Ensure your endpoint is returning a 200-299 status code(2)(1)
    • Verify the response is under 15,000 characters(2)(1)

  3. Review the webhook signature verification - Ensure your server is properly verifying the X-Retell-Signature header to confirm requests are coming from Retell(2)(1)

  4. Check for retry attempts - When a request fails, it will be retried up to 2 times(2)(1), so look for multiple webhook attempts in your server logs

For direct assistance with investigating this specific call, I recommend:

The support team will have access to your call details and can provide specific diagnostics for call ID call_c4195bbf84135fbaa0f2efe379f.