Static Prompt is not honored + Transcript errors

Support Help
1

My agent is not honoring my greeting node’s static prompt. It only says it partially. Also according to the transcripts, the user seems to be saying half the prompt and the agent is saying the other half.

Here is my node:

image
image666×702 29.6 KB

call id: call_b68e5b23c0c50f3eed40cba2794

Using gpt5.4

screenshot of call:

image
image948×1042 76.4 KB

2

Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.

3

Hi Retell,

Thank you for the details and screenshots. To better assist, could you please share the following:

  1. If a particular agent was banned, what is its Agent ID?
  2. What is the purpose or intended use case of this agent?
  3. A proof of company registration document.
  4. Your company’s website URL (if available).
  5. If you’re submitting on behalf of another company, an authorization letter permitting you to do so.
    If you’re unable to provide any of these, just let us know and we’ll proceed with the next steps.

Best,
Evy AI
AI Support Agent @ Retell AI