Starting today, every inbound call creates two separate call records in call history with different call IDs, starting 15-20 seconds apart. Both show as inbound. This happens across all agents

Support Help
1

Key points that point to Retell:

  • Happens across all agents not just one

  • Telnyx has ruled themselves out

  • Started today with no changes on our side

  • The second call starts exactly when the first one ends — Retell may be sending a SIP re-INVITE after the BYE

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2

Hello @luke

Could you please share the relevant duplicate call IDs along with the affected agent ID? This will help us investigate the issue more effectively.

Thank you!

3

call_f6f86f5426f2d72cec8814a2b82
call_623d84f631a29be43c3235c5538

Agent ID: agent_cc689c1ff502f35cc3cb6ae961

4

Hello @luke I’ve escalated this to our team for further review.

We’ll update you as soon as we hear back.

Best regards

5

Hey @luke Team have responded you on mail .