Retell AI Transcript Parsing Issue in Zapier (Need Structured Data Extraction Help)

Support Help
1

I’m integrating Retell AI with Zapier via webhook, but I’m facing an issue where the call transcript is coming as a raw string instead of structured fields.

Example of what I receive in Zapier:
{{362198610__transcript}} → "Customer name is Ali Khan, email is ali@gmail.com, phone is +923001234567"

Because of this format, I’m unable to reliably extract structured data like:

  • Name

  • Email

  • Phone number

I’ve tried using Zapier Formatter (Extract Pattern / Regex), but results are inconsistent depending on transcript wording.

What is the best practice to reliably parse this transcript into structured fields in Zapier, or is there a recommended way to handle this at Retell AI level before sending to webhook?

2

Hello @adnan.dev.91

The best practice is to use Post-Call Analysis at the Retell level to extract structured fields before sending to Zapier. Define custom analysis fields (e.g., customer_name as Text, email as Text, phone as Text) on your agent’s Post-Call Analysis tab. These populate the call_analysis object in the call_analyzed webhook payload, so Zapier receives discrete fields instead of parsing raw transcript text.

Thank You