Outbound calls disconnect immediately – please enable outbound and inbound calling

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6

To help diagnose why your inbound call disconnects after 8-11 seconds, you’ll need to provide the call ID(1).

You can find the disconnection reason through the Retell Dashboard or by using the Get Call API endpoint(1). The call ID is a unique identifier that looks like “Jabr9TXYYJHfvl6Syypi88rdAHYHmcq6”(2).

Once you have the call ID, you can retrieve call details using:

import Retell from 'retell-sdk';
const client = new Retell({
 apiKey: 'YOUR_RETELL_API_KEY',
});
const callResponse = await client.call.retrieve('your_call_id_here');
console.log(callResponse);

(2)

The response will include a disconnection_reason field that explains why the call ended(1)(2). Common reasons for early disconnection include error_no_audio_received (no audio received from Twilio or web frontend after connection), error_llm_websocket_open (LLM websocket didn’t open), or inactivity (call terminated due to silence)(1).

If you’re experiencing issues where you don’t hear anything before the call hangs up, this could indicate an audio or websocket connection problem(3).