call_e53f0fb22f2b1abb76182dd7c9d
call_fceb1809be0f669cde739c1d1a6
These two call ids did not connect and showed this error in the call history:
Call Status: Error
Disconnection Reason: Error_retell
Docs show this:
error_retell |
error | Error, unspecified Retell side problem. |
|---|
How can we prevent this from happening again?
Hey @hussain error_retell means an unspecified problem on Retell’s side, Thanks for the Call IDs , I escalated this to the team for a review. Thanks
Hey @hussain just confirmed with the team, we’re currently experiencing a partial outage affecting phone calls. We’re monitoring the situation closely and expect it to be resolved shortly. Please keep up with the live status updates here: https://status.retellai.com
Thank You
Hey @hussain the outage has been resolved.
Noted, appreciate the updates