Hi, I have an open case ticket with retell support and have been communicating with the support team somewhat regularly. A few days ago, I sent a message within the same ticket thread and have not heard back yet. How can I expedite the communication to receive timely responses?
Hey @josh1
Could you please confirm whether you created the ticket through email with the Retell Support team?
Best Regards.
Yes, I originally created it through email with the Retell support team and I am more recently using the support portal to communicate. My ticket number is: #52328
Hey Mark, any updates?
Hey @josh1
Surfaced this so the team can pick up the existing case and continue the reply there.
Best Regards.