Flex Mode lets your agents navigate flexibly between nodes as customers jump between topics, have multiple requests, or change direction mid-call.
With the introduction of Flex Mode, you can:
Control when your conversation agent switches between rigid and flexible behaviour using components
Use flexible mode when you need natural navigation across nodes without repetition or restarts
Use rigid mode when you need strict, error-proof sequencing
Perfect for complex support flows, multi-service requests, and any conversation where customers have multiple/varied requests in a single call.
How to enable: Agent/Component Settings → Enable Flex Mode
Available now. All Retell users. No extra cost.
