Getting this Error for Webhook

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1

Call ID = call_8efa577647d8812ce13cb091973

2026-05-27 16:05:49.961 call_8efa577647d8812ce13cb091973 error: Error triggering webhook for call_analyzed Axios Error: error code: ECONNABORTED, error message: timeout of 18500ms exceeded

2

Hello @aamran This error means Retell tried to send the call_analyzed webhook event to your webhook URL, but your server didn’t respond within the 18.5-second timeout. The ECONNABORTED / timeout of 18500ms exceeded error means your webhook endpoint didn’t return a 2xx response in time. Retell will retry up to 3 times. To fix:

  • Make your endpoint respond with 2xx immediately, then process the payload asynchronously.

  • Verify your server is reachable and not blocked (allowlist Retell IP 100.20.5.228).

  • Check for slow processing on the call_analyzed handler.

You can check these docs too ( Setup guide - Retell AI ) and ( Secure the webhook - Retell AI )

Thank You