Calls are not getting transferred after giving Extensions
Hello @amajee
Can you please share a few call IDs where you experienced this issue? Providing multiple examples will help us investigate and resolve it more effectively.
Thank You
Hi @mark1 here’s few call IDs where the issue occurred-
call_265f256b9e7e33e6898c3be18c2
call_22691453e3184f23e4760c1d1a8
call_4af043be60c41061e9ec4956623
call_c2359663f99c23143d2fa26a3b5
call_48eaf940fff6597ede0cd4e1f03
Hi @amajee
I’ve shared your call ID with our team for review. Once we have an update, we’ll let you know.
Thank you for your patience!
Thanks @mark1 waiting for your response.
Hello @amajee
Could you please try switching to SIP REFER mode.
Let us know how it goes or if you continue to experience any problems.
Best regards
Hi @mark1 we tried switching to SIP REFER mode, but it kept failing.
We tried refer and invite with/without retell agent id.
Hi @mark1 could you please try calling this number once from your end?
Just want you to check what happens after the call connects. From our side, it looks like the call is getting transferred to the IVR (for example: call_c8e46320cc7f70776287098c5eb), but the Retell agent doesn’t seem to be picking that up.
If you test it yourselves, it should be clearer. Let me know what you notice. Thanks
Hello @amajee
I’ve reported the issue again to our team for further review. Once we receive a response, I’ll get back to you with an update.
Thank you for your patience!