Error with Add or Modify Bot

[CiscoFlores]

Error appears with try to modify or add nodes on the voicebot In the agent: agent_d21fd034efcc6940b747439bd9 appear this error with the call tool. In the agents: agent_9868be71891eae95fd8ba47f52 & agent_1d0b79df1788e006a99570f71c appear this error with the finetuning but, the node doesn’t have fine

tuning examples.

[support2]

Based on the error messages you’re seeing in your Conversation Flow agents, here are some troubleshooting steps:

For the Call Tool Error (agent_d21fd034efcc6940b747439bd9)

The error message indicates an issue with the call transfer tool configuration. While the specific error isn’t detailed in the available sources, typical issues with call tools include:

• Incorrect phone number formatting
• Missing required parameters
• Invalid transfer configurations

For the Finetuning Error (agents agent_9868be71891eae95fd8ba47f52 & agent_1d0b79df1788e006a99570f71c)

You mentioned the nodes don’t have finetuning examples, but you’re still seeing a finetuning-related error. According to the documentation, finetune examples are supported in specific node types(1):

• Conversation Node: supports finetune examples for response and transition(1)
• Function Node: supports finetune examples for transition(1)

When configuring finetune examples, you need to provide a transcript as context with roles like user, agent, or function(1). For conversation finetuning, at least one agent response is required(1).

General Troubleshooting Steps

Based on the debug guide(2), here are recommended actions:

1. Review node instructions: Ensure they’re clear and not overly complex(2)
2. Check transition conditions: Verify they precisely match your intended triggers(2)
3. Consider splitting complex nodes: If instructions are too long or complex, break them into multiple simpler nodes(2)
4. Adjust LLM settings: Try using a more capable LLM model for problematic nodes(2)

If these issues persist, I recommend reaching out to Retell AI support with your specific agent IDs for direct assistance:

• Visit Contact Sales
• Ask questions on Discord
• Visit https://github.com/RetellAI/