Hi there!
Could you please help identify the source of this issue? as the log is a bit vague.
The call_id is: call_cd3b8996a3dd0c380e6af02acdf
And the error it threw is the following:
2026-06-29 18:18:18.227 call_cd3b8996a3dd0c380e6af02acdf info: Transfer agent call started successfully
2026-06-29 18:18:47.116 call_cd3b8996a3dd0c380e6af02acdf info: Received result for tool: transfer_call_cf3b42 transfer_call
Result: {“status”:“Transfer failed due to an error.. Please inform the customer that the transfer did not go through and offer to try again or assist them directly.”}
Hey @emilia thanks for sharing the Call ID. I have escalated this to the team for review, and we’ll provide an update as soon as we have more information.
Hey @emilia this is Agentic transfer, and the agent attempted to call the transferred number but reached the maximum duration before bridging the two calls so the transfred field . Transfer call ID: call_5dd1e4a816ec32e183247108
Ok, thanks, I fixed that, and later, (yesterday) I got some similar issue and I might think it was not related to the maximum duration, because I got the same issue as before.
I have 3 connected calls: call_3a2713b0f51c776fc0cb801e6fe → call_b94edbfbbf13743dc463d7d080e → call_e353bedc94a7ab45cead8dec. I’ll call them as call 1, 2 and 3 respectevily.
So call 2 throws the error before call 3 starts (call 3 went to IVR). But I’m not quit understanding why the error was thrown, if the leg that connects with the other side hasn’t started.