Call getting disconnected if tried clicking close tab

Support Help
1

My retell call is getting disconnected if I try clicking on close tab. But actually I did not close the tab I clicked cancel then also my retell call got disconnected with call_ended event fired.

Here is the:
Call Id - call_b0d3d979027558cdf736658e364

AgentId - agent_515f699feadb2ffc3a7a45309d

Here are the logs

image
image522×878 53.2 KB

2

Hey @hitarthfour

Thank you for sharing the call ID. I’ve passed it along to our team for review.

We’ll get back to you as soon as we have an update.

Best regards

3

Hey @hitarthfour

Could you please share a short video demonstrating the issue you’re experiencing?