Bug when trying to change SIP trunk password under phone settings

Support Help
1

Hey
Hope you are well

I came across a strange bug when I’m trying to change SIP trunk password your website keeps changing it to something else even after trying to save and says bad credentials and number blacklisted on Twilio call logs

How do i fix this I got a client meeting tomorrow might be crucial for that.

Please help

Screenshot 2026-06-03 235641
Screenshot 2026-06-03 2356411679×990 234 KB

2

I did a curl and got it to change using API the bug is still there its probably something wrong in the front end and it saving the SIP trunk password as my Twilio websites password for some reason

Please have a look

3

Hello @punith7009 Checking with the Team on this.

4

Hello @punith7009 What’s happening is that the SIP trunk password field in the dashboard is being overwritten by your browser’s password manager (it autofills a saved credential for our site and that value gets sent on save).

Workarounds for now:

  • Keep updating the password via the API, or
  • In the dashboard, clear the password field, retype the correct password, then save.

Thank You

5

Thanks a lot for replying Shaw
Claude said that might be the reason too
So I deleted all the passwords saved under retell and turned off Auto-fill too it was still the same.

I tried the second method before posting here too and it kept reverting back
As of now API method is the only method working I’ll stick to it.

Thanks again.

6

Hello @punith7009 can you please record a loom video of the issue.