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Ability to pause / resume voice calls
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3
|
82
|
July 31, 2026
|
|
Ability to fine tune Max Call Duration
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0
|
24
|
May 29, 2026
|
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Call & SMS multi-channel experience in a single agent during one session (ready to use SMS)
|
1
|
92
|
April 3, 2026
|
|
In call monitor
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3
|
74
|
August 21, 2026
|
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Control call duration consistently with a natural ending without using Max call duration which is abrupt
|
1
|
39
|
January 7, 2026
|