Hello @Jaime_Ferrer
Can you share the PCAP file for this call
You can dm it to me or send it to suppor@retellai.com
let me know when you do it so I can check it.
Unfortunately, my phone provider doesn’t save PCAPs. On top of that, things have gotten worse; before they only worked occasionally, but now calls don’t work at all! , The problem is serious; the customers are starting to get really nervous.
2026-03-05 09:57:18.119 call_7f30d7441007e2b09e810fa14a1 info: Starting call: call_7f30d7441007e2b09e810fa14a1
2026-03-05 09:57:19.332 call_7f30d7441007e2b09e810fa14a1 info: Transitioning from node begin (name: begin) to node start-node-1756134309247 (name: Welcome recepcionista)
2026-03-05 09:57:19.339 call_7f30d7441007e2b09e810fa14a1 info: Webhook triggered for call_started
2026-03-05 09:57:19.852 call_7f30d7441007e2b09e810fa14a1 info: Webhook response received for call_started
2026-03-05 09:57:36.378 call_7f30d7441007e2b09e810fa14a1 info: Transitioning from node start-node-1756134309247 (name: Welcome recepcionista) to node node-1758549517157 (name: ir a presupuesto)
2026-03-05 09:57:36.379 call_7f30d7441007e2b09e810fa14a1 info: Calling tool: agent_swap
Arguments: {“agentId”:“agent_d79e143b01f0b727108cbf17f1”,“postCallAnalysisSetting”:“only_destination_agent”}
2026-03-05 09:57:36.387 call_7f30d7441007e2b09e810fa14a1 info: Received result for tool: agent_swap_36fb21 agent_swap
Result: {“status”:“TRANSFER SUCCESSFUL. You are a *new* assistant agent joining an *ongoing conversation* and the previous agent has now exited. Your job is to pick up where the last agent left off and respond *in your own voice*. DO NOT repeat the previous agent’s words, DO NOT announce the transfer, and DO NOT repeat greetings. Address the user’s last request immediately.”}
2026-03-05 09:57:36.454 call_7f30d7441007e2b09e810fa14a1 info: Transitioning from node begin (name: begin) to node node-1768754454095 (name: Horario Comercial)
2026-03-05 09:57:36.458 call_7f30d7441007e2b09e810fa14a1 info: Calling tool: Horario_comercial
Arguments: {}
2026-03-05 09:57:36.963 call_7f30d7441007e2b09e810fa14a1 info: Received result for tool: tool_call_228cf4 Horario_comercial
Result: {“Dia_semana”:“jueves”,“Hora”:“10:57”,“Fiesta”:“NO”,“Fecha”:“2026-03-05”,“Dentro_Horario”:“SI”}
2026-03-05 09:57:37.003 call_7f30d7441007e2b09e810fa14a1 info: Transitioning from node node-1768754454095 (name: Horario Comercial) to node node-1768754527247 (name: a begoña)
2026-03-05 09:57:37.007 call_7f30d7441007e2b09e810fa14a1 info: Calling tool: transfer_call
Arguments: {“number”:“+34932133885”,“option”:{“agenticTransferConfig”:{“transferAgent”:{“agentVersion”:118,“agentId”:“agent_87e27c80924b43bad9eff3b36c”},“transferTimeoutMs”:61000,“actionOnTimeout”:“bridge_transfer”},“enableBridgeAudioCue”:true,“type”:“agentic_warm_transfer”,“agentDetectionTimeoutMs”:30000,“onHoldMusic”:“ringtone”},“extension”:“20”}
2026-03-05 09:57:37.012 call_7f30d7441007e2b09e810fa14a1 info: custom sip headers {}
2026-03-05 09:57:37.013 call_7f30d7441007e2b09e810fa14a1 info: Starting agentic warm transfer {
agenticTransferConfig: {
transferAgent: { agentVersion: 118, agentId: ‘agent_87e27c80924b43bad9eff3b36c’ },
transferTimeoutMs: 61000,
actionOnTimeout: ‘bridge_transfer’
},
enableBridgeAudioCue: true,
type: ‘agentic_warm_transfer’,
agentDetectionTimeoutMs: 30000,
onHoldMusic: ‘ringtone’
}
2026-03-05 09:57:42.722 call_7f30d7441007e2b09e810fa14a1 info: Transfer agent call started successfully
2026-03-05 09:58:16.496 call_7f30d7441007e2b09e810fa14a1 info: Received result for tool: transfer_call_0c0924 transfer_call
Result: {“status”:“Transfer failed due to an error.. Please inform the customer that the transfer did not go through and offer to try again or assist them directly.”}
2026-03-05 09:58:16.497 call_7f30d7441007e2b09e810fa14a1 info: Transitioning from node node-1768754527247 (name: a begoña) to node node-1768754601283 (name: a asun)
2026-03-05 09:58:16.500 call_7f30d7441007e2b09e810fa14a1 info: Calling tool: transfer_call
Arguments: {“number”:“+34934393104”,“option”:{“agenticTransferConfig”:{“transferAgent”:{“agentVersion”:118,“agentId”:“agent_87e27c80924b43bad9eff3b36c”},“transferTimeoutMs”:61000,“actionOnTimeout”:“bridge_transfer”},“enableBridgeAudioCue”:true,“type”:“agentic_warm_transfer”,“agentDetectionTimeoutMs”:30000,“onHoldMusic”:“ringtone”},“extension”:“*22”}
2026-03-05 09:58:16.502 call_7f30d7441007e2b09e810fa14a1 info: custom sip headers {}
2026-03-05 09:58:16.502 call_7f30d7441007e2b09e810fa14a1 info: Starting agentic warm transfer {
agenticTransferConfig: {
transferAgent: { agentVersion: 118, agentId: ‘agent_87e27c80924b43bad9eff3b36c’ },
transferTimeoutMs: 61000,
actionOnTimeout: ‘bridge_transfer’
},
enableBridgeAudioCue: true,
type: ‘agentic_warm_transfer’,
agentDetectionTimeoutMs: 30000,
onHoldMusic: ‘ringtone’
}
2026-03-05 09:58:22.352 call_7f30d7441007e2b09e810fa14a1 info: Transfer agent call started successfully
2026-03-05 09:58:54.947 call_7f30d7441007e2b09e810fa14a1 info: Received result for tool: transfer_call_38315b transfer_call
Result: {“status”:“Transfer failed due to an error.. Please inform the customer that the transfer did not go through and offer to try again or assist them directly.”}
2026-03-05 09:58:54.948 call_7f30d7441007e2b09e810fa14a1 info: Transitioning from node node-1768754601283 (name: a asun) to node node-1768754638699 (name: Conversation)
2026-03-05 09:59:08.255 call_7f30d7441007e2b09e810fa14a1 info: Transitioning from node node-1768754638699 (name: Conversation) to node node-1770136692178 (name: Conversation)
2026-03-05 09:59:09.117 call_7f30d7441007e2b09e810fa14a1 info: E2E latency for this turn: 1848
2026-03-05 09:59:21.010 call_7f30d7441007e2b09e810fa14a1 info: Transitioning from node node-1770136692178 (name: Conversation) to node start-node-1758549120339 (name: Agente presupuestos)
2026-03-05 09:59:21.453 call_7f30d7441007e2b09e810fa14a1 info: E2E latency for this turn: 1174
2026-03-05 09:59:28.622 call_7f30d7441007e2b09e810fa14a1 info: E2E latency for this turn: 1342
2026-03-05 09:59:36.540 call_7f30d7441007e2b09e810fa14a1 info: Transitioning from node start-node-1758549120339 (name: Agente presupuestos) to node node-1769449225523 (name: Preguntale su nombre)
2026-03-05 09:59:37.105 call_7f30d7441007e2b09e810fa14a1 info: E2E latency for this turn: 1126
2026-03-05 09:59:42.965 call_7f30d7441007e2b09e810fa14a1 info: E2E latency for this turn: 1225
2026-03-05 09:59:48.360 call_7f30d7441007e2b09e810fa14a1 info: Transitioning from node node-1769449225523 (name: Preguntale su nombre) to node node-1769448564760 (name: numero presupuesto)
2026-03-05 09:59:49.943 call_7f30d7441007e2b09e810fa14a1 info: E2E latency for this turn: 2043
2026-03-05 10:00:02.216 call_7f30d7441007e2b09e810fa14a1 info: Transitioning from node node-1769448564760 (name: numero presupuesto) to node node-1758789813843 (name: despedida)
2026-03-05 10:00:02.551 call_7f30d7441007e2b09e810fa14a1 info: E2E latency for this turn: 1802
2026-03-05 10:00:05.258 call_7f30d7441007e2b09e810fa14a1 info: Transitioning from node node-1758789813843 (name: despedida) to node node-1771506938286 (name: Conversation)
2026-03-05 10:00:05.916 call_7f30d7441007e2b09e810fa14a1 info: E2E latency for this turn: 1297
2026-03-05 10:00:16.506 call_7f30d7441007e2b09e810fa14a1 info: Transitioning from node node-1771506938286 (name: Conversation) to node node-1771506023994 (name: Extract Variables)
2026-03-05 10:00:16.506 call_7f30d7441007e2b09e810fa14a1 info: Calling tool: extract_dynamic_variables
Arguments:
2026-03-05 10:00:17.141 call_7f30d7441007e2b09e810fa14a1 info: Received result for tool: extract_dynamic_variables_7ab69b extract_dynamic_variables
Result: {“{{llamante}}”:“Maribel”}
2026-03-05 10:00:17.180 call_7f30d7441007e2b09e810fa14a1 info: Transitioning from node node-1771506023994 (name: Extract Variables) to node node-1771506081506 (name: Extract Variables)
2026-03-05 10:00:17.180 call_7f30d7441007e2b09e810fa14a1 info: Calling tool: extract_dynamic_variables
Arguments:
2026-03-05 10:00:18.132 call_7f30d7441007e2b09e810fa14a1 info: Received result for tool: extract_dynamic_variables_991e83 extract_dynamic_variables
Result: {“{{destinatario_llamada}}”:“”}
2026-03-05 10:00:18.191 call_7f30d7441007e2b09e810fa14a1 info: Transitioning from node node-1771506081506 (name: Extract Variables) to node node-1771506223390 (name: Extract Variables)
2026-03-05 10:00:18.191 call_7f30d7441007e2b09e810fa14a1 info: Calling tool: extract_dynamic_variables
Arguments:
2026-03-05 10:00:19.531 call_7f30d7441007e2b09e810fa14a1 info: Received result for tool: extract_dynamic_variables_862213 extract_dynamic_variables
Result: {“{{motivo_llamada}}”:“Consultar el estado actual de un presupuesto ya aceptado para control de roedores. El número de presupuesto facilitado es 2026/1121, relacionado con la dirección o referencia ‘quince Italia Torragona’. El presupuesto fue enviado aceptado el día 3 de marzo.”}
2026-03-05 10:00:19.531 call_7f30d7441007e2b09e810fa14a1 info: Transitioning from node node-1771506223390 (name: Extract Variables) to node node-1771506627411 (name: Extract Variables)
2026-03-05 10:00:19.531 call_7f30d7441007e2b09e810fa14a1 info: Calling tool: extract_dynamic_variables
Arguments:
2026-03-05 10:00:20.176 call_7f30d7441007e2b09e810fa14a1 info: Received result for tool: extract_dynamic_variables_3bb31c extract_dynamic_variables
Result: {“{{destinatario}}”:“david rubio”}
2026-03-05 10:00:20.177 call_7f30d7441007e2b09e810fa14a1 info: Transitioning from node node-1771506627411 (name: Extract Variables) to node node-1771506017895 (name: Mandar Emaild2)
2026-03-05 10:00:22.916 call_7f30d7441007e2b09e810fa14a1 info: Calling tool: mandar_emaild2
Arguments: {“llamante”:“Maribel”,“motivo_llamada”:“Consultar el estado actual de un presupuesto ya aceptado para control de roedores. El número de presupuesto facilitado es 2026/1121, relacionado con la dirección o referencia ‘quince Italia Torragona’. El presupuesto fue enviado aceptado el día 3 de marzo.”,“destinatario”:“david rubio”}
2026-03-05 10:00:23.545 call_7f30d7441007e2b09e810fa14a1 info: Received result for tool: tool_call_6dee95 mandar_emaild2
Result: {“message”:“Workflow was started”}
2026-03-05 10:00:23.545 call_7f30d7441007e2b09e810fa14a1 info: Transitioning from node node-1771506017895 (name: Mandar Emaild2) to node node-1758788420454 (name: End Call)
2026-03-05 10:00:23.546 call_7f30d7441007e2b09e810fa14a1 info: Calling tool: end_call
Arguments: {}
2026-03-05 10:00:23.546 call_7f30d7441007e2b09e810fa14a1 info: Ending call: call_7f30d7441007e2b09e810fa14a1
2026-03-05 10:00:25.559 call_7f30d7441007e2b09e810fa14a1 info: Webhook triggered for call_ended
2026-03-05 10:00:26.020 call_7f30d7441007e2b09e810fa14a1 info: Webhook response received for call_ended
2026-03-05 10:00:26.570 call_7f30d7441007e2b09e810fa14a1 info: Webhook triggered for call_analyzed
2026-03-05 10:00:26.882 call_7f30d7441007e2b09e810fa14a1 info: Webhook response received for call_analyzed
Hello @Jaime_Ferrer,
In this call, I see you tried to make two transfers, but the user didn’t pick up the phone, and your carrier timed out.