# \#integrations **URL:** https://community.retellai.com/tag/integrations/23.md [Latest](https://community.retellai.com/latest.md) · [Categories](https://community.retellai.com/categories.md) · [Tags](https://community.retellai.com/tags.md) --- ## [Retell-Hubspot integration - phone number format error](https://community.retellai.com/t/retell-hubspot-integration-phone-number-format-error/3745)
**Author:** [@omri](https://community.retellai.com/u/omri)\ **Replies:** 3\ **Last updated:** [October 15, 2026, 1:21am UTC](https://community.retellai.com/t/retell-hubspot-integration-phone-number-format-error/3745 "2026-10-15T01:21:10Z")
Hi, after using the Retell-HubSpot integration for a while successfully, calling HubSpot contacts via HubSpot workflows through Retell, it suddenly started erroring with the following error message: “400 The number provi… --- ## [Switchvox → Retell → Switchvox](https://community.retellai.com/t/switchvox-retell-switchvox/3739)
**Author:** [@Clay](https://community.retellai.com/u/Clay)\ **Replies:** 1\ **Last updated:** [October 8, 2026, 8:14pm UTC](https://community.retellai.com/t/switchvox-retell-switchvox/3739 "2026-10-08T20:14:22Z")
I know I’m not the first to ask about this but the information I found is very limited. We have a Switchvox Cloud based PBX and I would like to find step by step instructions for connecting bidirectional communication wi… --- ## [Live call webhooks not firing — Test webhook works](https://community.retellai.com/t/live-call-webhooks-not-firing-test-webhook-works/3678)
**Author:** [@ibuzzpro.hughes](https://community.retellai.com/u/ibuzzpro.hughes)\ **Replies:** 2\ **Last updated:** [September 24, 2026, 3:32pm UTC](https://community.retellai.com/t/live-call-webhooks-not-firing-test-webhook-works/3678 "2026-09-24T15:32:08Z")
Agent-level webhook Test succeeds and reaches our endpoint. Live calls complete successfully, but call\_ended and call\_analyzed are not delivered. Agent ID: agent\_358ff690e381275adef7a13e38 Agent version: V26 Call ID:… --- ## [Identity verification: Ecuador not in Persona country list (outbound blocked)](https://community.retellai.com/t/identity-verification-ecuador-not-in-persona-country-list-outbound-blocked/3629)
**Author:** [@juanjose\_valenzuela](https://community.retellai.com/u/juanjose_valenzuela)\ **Replies:** 1\ **Last updated:** [September 10, 2026, 11:37am UTC](https://community.retellai.com/t/identity-verification-ecuador-not-in-persona-country-list-outbound-blocked/3629 "2026-09-10T11:37:57Z")
Hi, I’m setting up outbound calling. My SIP trunk (custom telephony) is already configured, but I can’t enable outbound calls because the Persona identity verification does not list Ecuador in the country dropdown. My ac… --- ## [API access to live transcript for an in-progress call](https://community.retellai.com/t/api-access-to-live-transcript-for-an-in-progress-call/3621)
**Author:** [@jadvix.india](https://community.retellai.com/u/jadvix.india)\ **Replies:** 2\ **Last updated:** [September 9, 2026, 7:24pm UTC](https://community.retellai.com/t/api-access-to-live-transcript-for-an-in-progress-call/3621 "2026-09-09T19:24:57Z")
We’re building an internal supervisor view that lists ongoing calls and follows what’s being said. The list works well via /v3/list-calls with call\_status filtered to “ongoing”. For the transcript we’re polling GET /v… --- ## [Anyone integrated Retell with Booksy for live availability + booking?](https://community.retellai.com/t/anyone-integrated-retell-with-booksy-for-live-availability-booking/3448)
**Author:** [@thevoiceagent](https://community.retellai.com/u/thevoiceagent)\ **Replies:** 4\ **Last updated:** [September 5, 2026, 9:30am UTC](https://community.retellai.com/t/anyone-integrated-retell-with-booksy-for-live-availability-booking/3448 "2026-09-05T09:30:13Z")
Building a barbershop voice agent on Retell — booking, upsells, FAQ all working. Stuck on Booksy: no public API, so I reverse-engineered their anonymous customer API. Shop/service/price data comes back fine with zero aut… --- ## [URGENT: Sympana Connector + GHL outbound calls not going through / verification issue](https://community.retellai.com/t/urgent-sympana-connector-ghl-outbound-calls-not-going-through-verification-issue/3594)
**Author:** [@visionsyncllc](https://community.retellai.com/u/visionsyncllc)\ **Replies:** 5\ **Last updated:** [September 4, 2026, 6:27pm UTC](https://community.retellai.com/t/urgent-sympana-connector-ghl-outbound-calls-not-going-through-verification-issue/3594 "2026-09-04T18:27:38Z")
Workspace ID: org\_rLAqYqojUSWCYDSU I’m connecting Retell AI to GoHighLevel via Sympana Connector. Leads are moving through every step of the automation successfully, but the outbound call itself never fires — nothing sh… --- ## [Custom tool follows documented config exactly (POST + parameters schema + query\_params) but the real outgoing request still arrives completely empty every time](https://community.retellai.com/t/custom-tool-follows-documented-config-exactly-post-parameters-schema-query-params-but-the-real-outgoing-request-still-arrives-completely-empty-every-time/3570)
**Author:** [@contact8](https://community.retellai.com/u/contact8)\ **Replies:** 5\ **Last updated:** [September 1, 2026, 12:42pm UTC](https://community.retellai.com/t/custom-tool-follows-documented-config-exactly-post-parameters-schema-query-params-but-the-real-outgoing-request-still-arrives-completely-empty-every-time/3570 "2026-09-01T12:42:07Z")
TONEXT AI Latest agent\_id: agent\_eb13a21c7dd6a5f0718d9bd02d Problem: A custom tool (check\_availability) is configured exactly per your docs at docs.retellai.com/build/single-multi-prompt/custom-function: method: "POS… --- ## [SMS-approved Retell number for Single Prompt Agent](https://community.retellai.com/t/sms-approved-retell-number-for-single-prompt-agent/3525)
**Author:** [@krittiya.clark](https://community.retellai.com/u/krittiya.clark)\ **Replies:** 3\ **Last updated:** [August 25, 2026, 2:17pm UTC](https://community.retellai.com/t/sms-approved-retell-number-for-single-prompt-agent/3525 "2026-08-25T14:17:57Z")
I built the conversational flow that sent a custom SMS, which is really helpful so I didn’t have to go to the A2P application process, but the single prompt agent couldn’t customize the SMS message. Why is that, and are … --- ## [Enable Albanian language speech recognition ( multilingual STT )](https://community.retellai.com/t/enable-albanian-language-speech-recognition-multilingual-stt/958)
**Author:** [@bernard.melani](https://community.retellai.com/u/bernard.melani)\ **Replies:** 3\ **Last updated:** [August 14, 2026, 4:34pm UTC](https://community.retellai.com/t/enable-albanian-language-speech-recognition-multilingual-stt/958 "2026-08-14T16:34:50Z")
Hi Retell Team, My speech-to-text only works in English. Deepgram does not recognize Albanian. Azure gives error: “Custom STT provider ‘azure’ does not support language ‘multi’”. I need Albanian (sq-AL) speech recogn… --- ## [Unable to establish a SIP connection between our PBX and Retell (sip.retellai.com)](https://community.retellai.com/t/unable-to-establish-a-sip-connection-between-our-pbx-and-retell-sip-retellai-com/3472)
**Author:** [@j3385mac](https://community.retellai.com/u/j3385mac)\ **Replies:** 16\ **Last updated:** [August 7, 2026, 8:41pm UTC](https://community.retellai.com/t/unable-to-establish-a-sip-connection-between-our-pbx-and-retell-sip-retellai-com/3472 "2026-08-07T20:41:20Z")
Our PBX engineer cannot establish a SIP connection or receive any SIP response from sip.retellai.com. He also tried connecting directly to the resolved IP address with the same result. Any suggestions would be appreciate… --- ## [Inbound Agent - Phone number send into tool issue](https://community.retellai.com/t/inbound-agent-phone-number-send-into-tool-issue/3429)
**Author:** [@levelxsuccess](https://community.retellai.com/u/levelxsuccess)\ **Replies:** 6\ **Last updated:** [August 3, 2026, 12:52pm UTC](https://community.retellai.com/t/inbound-agent-phone-number-send-into-tool-issue/3429 "2026-08-03T12:52:06Z")
The Inbound Agent does not sends the caller phone number in every tool. Sometime the agent sends the phone number and sometime it doesn’t sends the phone number. The agent is very inconsistent with the data it is sending… --- ## [Need Help with Bandwidth SIP connect](https://community.retellai.com/t/need-help-with-bandwidth-sip-connect/3373)
**Author:** [@hadij.pk](https://community.retellai.com/u/hadij.pk)\ **Replies:** 1\ **Last updated:** [July 17, 2026, 3:16pm UTC](https://community.retellai.com/t/need-help-with-bandwidth-sip-connect/3373 "2026-07-17T15:16:32Z")
Hey Team, We are working on getting calls going through Bandwidth. We attempted to send this call (Example), which looks to have timed out. Bandwidth suspects it is failing at the TLS Handshake layer, and would like to … --- ## [API Subagent Error](https://community.retellai.com/t/api-subagent-error/3361)
**Author:** [@angel.rivera](https://community.retellai.com/u/angel.rivera)\ **Replies:** 4\ **Last updated:** [July 17, 2026, 1:04pm UTC](https://community.retellai.com/t/api-subagent-error/3361 "2026-07-17T13:04:48Z")
Hello, we have a bot that sends client information via an API endpoint to an email and separate software tool. However, recently when calls were made, we get this error: Axios Error: error code: ECONNABORTED, error messa… --- ## [Adding my original data (Customer ID) to the export](https://community.retellai.com/t/adding-my-original-data-customer-id-to-the-export/3370)
**Author:** [@EddieParnelli](https://community.retellai.com/u/EddieParnelli)\ **Replies:** 3\ **Last updated:** [July 16, 2026, 4:42pm UTC](https://community.retellai.com/t/adding-my-original-data-customer-id-to-the-export/3370 "2026-07-16T16:42:29Z")
I’m new, and want to carry over most of my original data, like Client ID, Name, Address, etc. in the exported data, so I don’t have to “marry” my original file with what happened in the call. How can I do this? --- ## [Authenticating the Retell MCP server through Claude's native "Add custom connector" UI (OAuth-only, no header field)](https://community.retellai.com/t/authenticating-the-retell-mcp-server-through-claudes-native-add-custom-connector-ui-oauth-only-no-header-field/3355)
**Author:** [@rumorconsumer](https://community.retellai.com/u/rumorconsumer)\ **Replies:** 4\ **Last updated:** [July 15, 2026, 1:10pm UTC](https://community.retellai.com/t/authenticating-the-retell-mcp-server-through-claudes-native-add-custom-connector-ui-oauth-only-no-header-field/3355 "2026-07-15T13:10:18Z")
I’m trying to connect the Retell MCP server to Claude using the built-in Add custom connector dialog in the Claude desktop and web apps, and I’d like to keep it in that UI rather than editing claude\_desktop\_config.json o… --- ## [Switchvox/retell ](https://community.retellai.com/t/switchvox-retell/3348)
**Author:** [@diegojrm](https://community.retellai.com/u/diegojrm)\ **Replies:** 4\ **Last updated:** [July 14, 2026, 10:26pm UTC](https://community.retellai.com/t/switchvox-retell/3348 "2026-07-14T22:26:42Z")
Has anyone successfully integrated Switchvox with Retell? --- ## [Issue to integrate Genesys Cloud with Retell AI](https://community.retellai.com/t/issue-to-integrate-genesys-cloud-with-retell-ai/3286)
**Author:** [@yanick.daviault](https://community.retellai.com/u/yanick.daviault)\ **Replies:** 3\ **Last updated:** [July 7, 2026, 5:41pm UTC](https://community.retellai.com/t/issue-to-integrate-genesys-cloud-with-retell-ai/3286 "2026-07-07T17:41:23Z")
Hi, We are trying to integrate Genesys Cloud with Retell AI. We are looking to integrate using External trunk, but Retell documentation use Phone Trunk, which require On prem Edge. Anyone successfully able to do this i… --- ## [Ticket support Help](https://community.retellai.com/t/ticket-support-help/3289)
**Author:** [@asesoria.ericmora](https://community.retellai.com/u/asesoria.ericmora)\ **Replies:** 1\ **Last updated:** [July 7, 2026, 1:02pm UTC](https://community.retellai.com/t/ticket-support-help/3289 "2026-07-07T13:02:29Z")
Subject: Post Call Data Extraction is not included in call\_analyzed webhook payload Message: Hello Retell Support, I’m trying to integrate Retell AI with GoHighLevel through webhooks. The problem is that the custom… --- ## [Filling answer to custom questions in calendar in cal.com using the native retell function](https://community.retellai.com/t/filling-answer-to-custom-questions-in-calendar-in-cal-com-using-the-native-retell-function/3212)
**Author:** [@Ken007](https://community.retellai.com/u/Ken007)\ **Replies:** 1\ **Last updated:** [June 29, 2026, 4:51pm UTC](https://community.retellai.com/t/filling-answer-to-custom-questions-in-calendar-in-cal-com-using-the-native-retell-function/3212 "2026-06-29T16:51:03Z")
If I have added some custom questions in the calendar in cal.com, can retell agent fill those question given that all the answers are collected in the conversation? --- ## [Title: MCP tools work in Test LLM (text) but are NEVER invoked during live phone calls](https://community.retellai.com/t/title-mcp-tools-work-in-test-llm-text-but-are-never-invoked-during-live-phone-calls/3198)
**Author:** [@lmorello](https://community.retellai.com/u/lmorello)\ **Replies:** 10\ **Last updated:** [June 29, 2026, 4:46pm UTC](https://community.retellai.com/t/title-mcp-tools-work-in-test-llm-text-but-are-never-invoked-during-live-phone-calls/3198 "2026-06-29T16:46:27Z")
Hi Retell team, I have a single-prompt voice agent connected to an n8n MCP server (Google Calendar tools). It works perfectly in the Test LLM (text) playground, but on real inbound phone calls the MCP tools are never in… --- ## [Connect inbound calls on Indian number with Retell voice agent](https://community.retellai.com/t/connect-inbound-calls-on-indian-number-with-retell-voice-agent/3145)
**Author:** [@ankitagarwal.iitd](https://community.retellai.com/u/ankitagarwal.iitd)\ **Replies:** 3\ **Last updated:** [June 22, 2026, 7:03am UTC](https://community.retellai.com/t/connect-inbound-calls-on-indian-number-with-retell-voice-agent/3145 "2026-06-22T07:03:53Z")
I need to receive calls on an Indian phone number and route them to your US servers. Which carrier do you recommend? I tried setting up an Indian number on Plivo but that did not work. Can you help pls? --- ## ["Item not found in phone-verification-application"](https://community.retellai.com/t/item-not-found-in-phone-verification-application/3140)
**Author:** [@sonagentesdeia](https://community.retellai.com/u/sonagentesdeia)\ **Replies:** 1\ **Last updated:** [June 19, 2026, 12:24pm UTC](https://community.retellai.com/t/item-not-found-in-phone-verification-application/3140 "2026-06-19T12:24:57Z")
Hola equipo de Retell, Estoy teniendo un problema con el número DE ZADARMA. El número está configurado con Zadarma mediante SIP y aparece asociado al agente correctamente, pero las llamadas entrantes no llegan al agent… --- ## [Nable SMS for Retell Phone Number and Route to Chat Agent](https://community.retellai.com/t/nable-sms-for-retell-phone-number-and-route-to-chat-agent/3101)
**Author:** [@sabari.selvaraj](https://community.retellai.com/u/sabari.selvaraj)\ **Replies:** 2\ **Last updated:** [June 15, 2026, 1:26pm UTC](https://community.retellai.com/t/nable-sms-for-retell-phone-number-and-route-to-chat-agent/3101 "2026-06-15T13:26:46Z")
Hi team, I purchased a phone number through Retell (Provider: Telnyx) and have both a Voice Agent and Chat Agent configured. I would like to enable two-way SMS on this number so incoming text messages can be handled by… --- ## [Investigation Needed: Deprecated API Usage (POST /v2/list-calls)](https://community.retellai.com/t/investigation-needed-deprecated-api-usage-post-v2-list-calls/3027)
**Author:** [@adeel.dev007](https://community.retellai.com/u/adeel.dev007)\ **Replies:** 7\ **Last updated:** [June 10, 2026, 1:02pm UTC](https://community.retellai.com/t/investigation-needed-deprecated-api-usage-post-v2-list-calls/3027 "2026-06-10T13:02:02Z")
Hi Retell Support Team, I am opening this ticket following a conversation with Shaw in the community chat regarding a deprecation notice we received for our workspace. We need assistance identifying where a legacy endp… --- ## [ACTION REQUIRED\] \[org\_ZM6hm9TLOKq15OJJ\] Deprecated API usage detected: Legacy list endpoints](https://community.retellai.com/t/action-required-org-zm6hm9tlokq15ojj-deprecated-api-usage-detected-legacy-list-endpoints/3041)
**Author:** [@carmines.digilabgrou](https://community.retellai.com/u/carmines.digilabgrou)\ **Replies:** 3\ **Last updated:** [June 9, 2026, 8:26pm UTC](https://community.retellai.com/t/action-required-org-zm6hm9tlokq15ojj-deprecated-api-usage-detected-legacy-list-endpoints/3041 "2026-06-09T20:26:25Z")
Hi there, Action required: we detected continued usage of deprecated Retell API functionality in your account. Unless you update your integration, affected requests may stop working when this deprecated functionality i… --- ## [Embedded chatbot hamburger menu](https://community.retellai.com/t/embedded-chatbot-hamburger-menu/3007)
**Author:** [@catherine](https://community.retellai.com/u/catherine)\ **Replies:** 3\ **Last updated:** [June 8, 2026, 4:38pm UTC](https://community.retellai.com/t/embedded-chatbot-hamburger-menu/3007 "2026-06-08T16:38:20Z")
Any idea how to remove the hamburger menu from the chatbot on the website? --- ## [Request for SDK Change Notifications](https://community.retellai.com/t/request-for-sdk-change-notifications/2992)
**Author:** [@m.hariss123](https://community.retellai.com/u/m.hariss123)\ **Replies:** 1\ **Last updated:** [June 4, 2026, 4:29pm UTC](https://community.retellai.com/t/request-for-sdk-change-notifications/2992 "2026-06-04T16:29:20Z")
Hi Retell Support, We’re currently using the Retell AI Python SDK in production for our voice agent platform, and we’ve experienced disruptions when SDK or API changes are made. In a few cases, our platform functionalit… --- ## [V3 list-calls missing transcript, transcript\_object, and transcript\_with\_tool\_calls](https://community.retellai.com/t/v3-list-calls-missing-transcript-transcript-object-and-transcript-with-tool-calls/2983)
**Author:** [@nicolas.costa](https://community.retellai.com/u/nicolas.costa)\ **Replies:** 2\ **Last updated:** [June 3, 2026, 9:46pm UTC](https://community.retellai.com/t/v3-list-calls-missing-transcript-transcript-object-and-transcript-with-tool-calls/2983 "2026-06-03T21:46:29Z")
I’ve received the email \`\[ACTION REQUIRED\] Deprecated API usage detected: Legacy list endpoints\` and when i was making the migration, three fields present in POST /v2/list-calls are no longer returned by POST /v3/list-ca… --- ## [Post-Call Analysis Variables Missing from Webhook Payload — Anyone Else?](https://community.retellai.com/t/post-call-analysis-variables-missing-from-webhook-payload-anyone-else/2949)
**Author:** [@tarun](https://community.retellai.com/u/tarun)\ **Replies:** 2\ **Last updated:** [June 1, 2026, 4:39pm UTC](https://community.retellai.com/t/post-call-analysis-variables-missing-from-webhook-payload-anyone-else/2949 "2026-06-01T16:39:46Z")
Hey everyone, I’ve been setting up post-call analysis on my voice agent and ran into a frustrating issue. Wondering if anyone here has hit the same thing. The problem: When a call ends and the call\_analyzed webhook fir… [Next page](https://community.retellai.com/tag/integrations/23.md?match_all_tags=true&page=1&tags%5B%5D=integrations)