# \#agent-logic **URL:** https://community.retellai.com/tag/agent-logic/21.md [Latest](https://community.retellai.com/latest.md) · [Categories](https://community.retellai.com/categories.md) · [Tags](https://community.retellai.com/tags.md) --- ## [Agent doesn't speak after pressing digit until customer speaks first](https://community.retellai.com/t/agent-doesnt-speak-after-pressing-digit-until-customer-speaks-first/2087)
**Author:** [@anasrallah](https://community.retellai.com/u/anasrallah)\ **Replies:** 22\ **Last updated:** [October 21, 2026, 10:29pm UTC](https://community.retellai.com/t/agent-doesnt-speak-after-pressing-digit-until-customer-speaks-first/2087 "2026-10-21T22:29:02Z")
Hi, my agent is set up to press 1 to accept forwarded numbers. After it presses 1 to accept, the agent is silent until the customer speaks first, then it starts the welcome message. When the agent is getting calls direct… --- ## [Agent speaks the transfer announcement but never executes the transfer tool](https://community.retellai.com/t/agent-speaks-the-transfer-announcement-but-never-executes-the-transfer-tool/3487)
**Author:** [@pkostadinov](https://community.retellai.com/u/pkostadinov)\ **Replies:** 19\ **Last updated:** [October 5, 2026, 1:27pm UTC](https://community.retellai.com/t/agent-speaks-the-transfer-announcement-but-never-executes-the-transfer-tool/3487 "2026-10-05T13:27:00Z")
Hi Retell team, We run agents (gpt-4.1) that transfer callers via a custom webhook tool getTransferPhone followed by the native transfer tool transferToLiveAgent. In roughly 1 in 100 transfer attempts, the agent gets t… --- ## [{{user\_number}} not being said correctly by agent](https://community.retellai.com/t/user-number-not-being-said-correctly-by-agent/3688)
**Author:** [@ernestadamsrei](https://community.retellai.com/u/ernestadamsrei)\ **Replies:** 5\ **Last updated:** [September 29, 2026, 12:23am UTC](https://community.retellai.com/t/user-number-not-being-said-correctly-by-agent/3688 "2026-09-29T00:23:37Z")
Here is what conductor had to say: One detail worth noting: this call carried a SIP Diversion header (sip:+18137977522@twilio.com;reason=unconditional), meaning it was forwarded to your Twilio number rather than dialed … --- ## [Agent Transfer and concurrency on a custom-LLM agent](https://community.retellai.com/t/agent-transfer-and-concurrency-on-a-custom-llm-agent/3563)
**Author:** [@cremiola.tails](https://community.retellai.com/u/cremiola.tails)\ **Replies:** 4\ **Last updated:** [August 28, 2026, 6:48pm UTC](https://community.retellai.com/t/agent-transfer-and-concurrency-on-a-custom-llm-agent/3563 "2026-08-28T18:48:27Z")
We run a custom-LLM agent over the LLM WebSocket (response\_type: “response”). Three questions. Can a custom-LLM agent initiate an Agent Transfer to another Retell agent? The Agent Transfer node is documented under Con… --- ## [Agentic warm transfer bridges silently — transfer agent never speaks to destination](https://community.retellai.com/t/agentic-warm-transfer-bridges-silently-transfer-agent-never-speaks-to-destination/3467)
**Author:** [@cumulusdigital.com.a](https://community.retellai.com/u/cumulusdigital.com.a)\ **Replies:** 2\ **Last updated:** [August 6, 2026, 4:19pm UTC](https://community.retellai.com/t/agentic-warm-transfer-bridges-silently-transfer-agent-never-speaks-to-destination/3467 "2026-08-06T16:19:20Z")
Observed behavior: On calls that transfer successfully (e.g. call\_17ab6cf8d102579355c94e49232, transferred at 2026-08-06T02:10:47Z, “Transfer call connected” ~7.3s later), the destination line is bridged directly to the … --- ## [SMS Chat follow-ups](https://community.retellai.com/t/sms-chat-follow-ups/3465)
**Author:** [@george1](https://community.retellai.com/u/george1)\ **Replies:** 2\ **Last updated:** [August 5, 2026, 10:45pm UTC](https://community.retellai.com/t/sms-chat-follow-ups/3465 "2026-08-05T22:45:31Z")
We’d like to implement automatic follow-up messages for outbound SMS chats when a customer has not replied after a set period. Currently, /create-chat-completion can add/generated messages in the chat, but those message… --- ## [Agentic Warm Transfer - Agent dismissed tools](https://community.retellai.com/t/agentic-warm-transfer-agent-dismissed-tools/3291)
**Author:** [@anthony\_iridium](https://community.retellai.com/u/anthony_iridium)\ **Replies:** 4\ **Last updated:** [July 9, 2026, 1:55pm UTC](https://community.retellai.com/t/agentic-warm-transfer-agent-dismissed-tools/3291 "2026-07-09T13:55:09Z")
Hello We have already issued a support ticket for this problem: Ticket #47287 We are trying to implement an agentic transfer system for an outbound collections call. We use the Python SDK to set up a main agent and a t… --- ## [Turkish tts provider issues](https://community.retellai.com/t/turkish-tts-provider-issues/3220)
**Author:** [@aiclinicsolutions](https://community.retellai.com/u/aiclinicsolutions)\ **Replies:** 1\ **Last updated:** [June 30, 2026, 1:03pm UTC](https://community.retellai.com/t/turkish-tts-provider-issues/3220 "2026-06-30T13:03:55Z")
I am experiencing and issues with using turkish, 4.1 and other models are sounds robotic for turkish, so I use 3.1 flash lite as a model and camille from minimax in the french settings, i feel it’s the most compatible ac… --- ## [Does the agent revert to normal conversation flow if a human picks up mid-voicemail?](https://community.retellai.com/t/does-the-agent-revert-to-normal-conversation-flow-if-a-human-picks-up-mid-voicemail/3142)
**Author:** [@lukascarlton](https://community.retellai.com/u/lukascarlton)\ **Replies:** 5\ **Last updated:** [June 22, 2026, 12:46pm UTC](https://community.retellai.com/t/does-the-agent-revert-to-normal-conversation-flow-if-a-human-picks-up-mid-voicemail/3142 "2026-06-22T12:46:37Z")
Hello, I have a specific edge case question about voicemail behavior: Scenario: My agent is configured to leave a voicemail message (not hang up). The call reaches an answering machine, the agent starts leaving the mes… --- ## [How to transfer agents from one workspace to another](https://community.retellai.com/t/how-to-transfer-agents-from-one-workspace-to-another/3102)
**Author:** [@yochana.vadlakonda](https://community.retellai.com/u/yochana.vadlakonda)\ **Replies:** 5\ **Last updated:** [June 22, 2026, 6:46am UTC](https://community.retellai.com/t/how-to-transfer-agents-from-one-workspace-to-another/3102 "2026-06-22T06:46:03Z")
i have two workspaces right now and want to transfer the agents from one to another --- ## [Transfer\_call bug](https://community.retellai.com/t/transfer-call-bug/3104)
**Author:** [@TrendVoice](https://community.retellai.com/u/TrendVoice)\ **Replies:** 2\ **Last updated:** [June 15, 2026, 9:43pm UTC](https://community.retellai.com/t/transfer-call-bug/3104 "2026-06-15T21:43:12Z")
during a call the voice agent is not triggering transfer\_call Function, but instead talks to our customer with following: Agent: Ich verbinde Sie jetzt mit in . Einen Moment bitte. \ **Author:** [@lsuresh.pranavsoftso](https://community.retellai.com/u/lsuresh.pranavsoftso)\ **Replies:** 1\ **Last updated:** [May 20, 2026, 6:04pm UTC](https://community.retellai.com/t/does-retells-pii-redaction-data-storage-setting-satisfy-pci-dss-for-dtmf-card-capture-in-conversation-flows/2809 "2026-05-20T18:04:55Z") We are building a payment processing voice agent using Retell’s conversation flow. Our use case requires collecting credit card details (PAN, expiration, CVV) via DTMF keypad input during a call. We need to understand w… --- ## [Call Transfer to India (+91) failing — retell-twilio number permission issue](https://community.retellai.com/t/call-transfer-to-india-91-failing-retell-twilio-number-permission-issue/2363)
**Author:** [@shyam](https://community.retellai.com/u/shyam)\ **Replies:** 9\ **Last updated:** [May 11, 2026, 9:07pm UTC](https://community.retellai.com/t/call-transfer-to-india-91-failing-retell-twilio-number-permission-issue/2363 "2026-05-11T21:07:00Z")
Hi, We are facing an issue with the Call Transfer feature. Phone Number: +16\*\*\*\*\*\*\*\*\* Phone Number Type: retell-twilio When our AI agent tries to transfer a live call to an Indian number (+91), it fails with: “Trans… --- ## [Request to whitelist Australia (+61) for outbound transfers — SIP 403 telephony\_provider\_permission\_denied](https://community.retellai.com/t/request-to-whitelist-australia-61-for-outbound-transfers-sip-403-telephony-provider-permission-denied/2654)
**Author:** [@tyrone](https://community.retellai.com/u/tyrone)\ **Replies:** 3\ **Last updated:** [May 11, 2026, 2:40pm UTC](https://community.retellai.com/t/request-to-whitelist-australia-61-for-outbound-transfers-sip-403-telephony-provider-permission-denied/2654 "2026-05-11T14:40:42Z")
Title: Request to whitelist Australia (+61) for outbound transfers — SIP 403 telephony\_provider\_permission\_denied Body: Hi Retell team, I’m hitting the standard outbound country whitelist gate when my agent tries to t… --- ## [Repeating the callers name on incoming calls?](https://community.retellai.com/t/repeating-the-callers-name-on-incoming-calls/2647)
**Author:** [@4mythings](https://community.retellai.com/u/4mythings)\ **Replies:** 3\ **Last updated:** [May 9, 2026, 8:06pm UTC](https://community.retellai.com/t/repeating-the-callers-name-on-incoming-calls/2647 "2026-05-09T20:06:52Z")
I’ve heard experts online recommend AGAINST having our AI voice agents attempt to say the caller’s name because of how often it mispronounces the name, which can annoy the caller. What is the current recommendation? This… --- ## [Custom pronounciation](https://community.retellai.com/t/custom-pronounciation/2595)
**Author:** [@sathvik](https://community.retellai.com/u/sathvik)\ **Replies:** 21\ **Last updated:** [May 8, 2026, 1:40pm UTC](https://community.retellai.com/t/custom-pronounciation/2595 "2026-05-08T13:40:29Z")
after adding words to the custom pronounciation and providing it the IPA phoenetic pronounciation, when I go to test my agent and have it say those words, its still not following the custom pronounciation I gave it. --- ## [PSTN Calls Using Outdated Agent Configuration (Name, Voice, Background Noise) Despite API Updates](https://community.retellai.com/t/pstn-calls-using-outdated-agent-configuration-name-voice-background-noise-despite-api-updates/2539)
**Author:** [@sabari.selvaraj](https://community.retellai.com/u/sabari.selvaraj)\ **Replies:** 4\ **Last updated:** [April 30, 2026, 8:38pm UTC](https://community.retellai.com/t/pstn-calls-using-outdated-agent-configuration-name-voice-background-noise-despite-api-updates/2539 "2026-04-30T20:38:53Z")
Hi Team, We’re facing an inconsistency with the voice agent configuration after updating it via the Retell APIs. We updated the agent name to “Sabari”, along with changes to the prompt, voice, and background noise. The… --- ## [Issue with Voicemail Detection and IVR Hangup in Conversational Flow](https://community.retellai.com/t/issue-with-voicemail-detection-and-ivr-hangup-in-conversational-flow/1767)
**Author:** [@jose.araujo](https://community.retellai.com/u/jose.araujo)\ **Replies:** 5\ **Last updated:** [April 23, 2026, 7:01pm UTC](https://community.retellai.com/t/issue-with-voicemail-detection-and-ivr-hangup-in-conversational-flow/1767 "2026-04-23T19:01:12Z")
I am experiencing an issue with voicemail handling in Retell AI within a conversational flow. Configuration context: The agent is configured with: Voicemail Detection enabled (Hang up) IVR Hangup enabled T… --- ## [Escaping frustrating loops](https://community.retellai.com/t/escaping-frustrating-loops/2450)
**Author:** [@phonavar](https://community.retellai.com/u/phonavar)\ **Replies:** 2\ **Last updated:** [April 23, 2026, 6:58pm UTC](https://community.retellai.com/t/escaping-frustrating-loops/2450 "2026-04-23T18:58:03Z")
I have a bunch of branches in which the caller cannot move ahead. This happens when caller say something unexpected that doesn’t satisfy the node transitions. The node keeps asking the same questions. Many times questi… --- ## [Multilingual Knowledge base retrieval problem](https://community.retellai.com/t/multilingual-knowledge-base-retrieval-problem/2357)
**Author:** [@mayurigha.s](https://community.retellai.com/u/mayurigha.s)\ **Replies:** 3\ **Last updated:** [April 16, 2026, 2:53pm UTC](https://community.retellai.com/t/multilingual-knowledge-base-retrieval-problem/2357 "2026-04-16T14:53:57Z")
Hi, I am using English knowledge base and multilingual language settings. I am facing an issue in Hindi call. During the call, the word related to query is captured in English but the knowledge base is not retrieved, som… --- ## [Api help having trouble publishing agents](https://community.retellai.com/t/api-help-having-trouble-publishing-agents/2205)
**Author:** [@hello5](https://community.retellai.com/u/hello5)\ **Replies:** 3\ **Last updated:** [April 2, 2026, 4:05pm UTC](https://community.retellai.com/t/api-help-having-trouble-publishing-agents/2205 "2026-04-02T16:05:55Z")
API publish-agent does not snapshot updated conversation flow content — only dashboard Deploy works We’re building a multi-tenant platform where all agents share one conversation flow. We update flow nodes and global\_pr… --- ## [GPT-5.2 (and GPT-4.1) never calls custom tools — what are we missing?](https://community.retellai.com/t/gpt-5-2-and-gpt-4-1-never-calls-custom-tools-what-are-we-missing/2156)
**Author:** [@david3](https://community.retellai.com/u/david3)\ **Replies:** 1\ **Last updated:** [March 27, 2026, 8:56pm UTC](https://community.retellai.com/t/gpt-5-2-and-gpt-4-1-never-calls-custom-tools-what-are-we-missing/2156 "2026-03-27T20:56:12Z")
Subject: GPT-5.2 (and GPT-4.1) never calls custom tools — what are we missing? We have a Single-Prompt agent with 9 tools (mix of custom, transfer\_call, and end\_call types). The agent converses fine but never calls any … --- ## [Dynamic Variables and Full Conversation History across nodes](https://community.retellai.com/t/dynamic-variables-and-full-conversation-history-across-nodes/2067)
**Author:** [@raigovind93](https://community.retellai.com/u/raigovind93)\ **Replies:** 0\ **Last updated:** [March 22, 2026, 3:13pm UTC](https://community.retellai.com/t/dynamic-variables-and-full-conversation-history-across-nodes/2067 "2026-03-22T15:13:27Z")
Does each node have access to the entire conversation? Does each node have access to all the dynamic variable that have been populated? This information doesn’t seem to be documented anywhere. --- ## [Docs on Fucntion Error Handling](https://community.retellai.com/t/docs-on-fucntion-error-handling/2062)
**Author:** [@raigovind93](https://community.retellai.com/u/raigovind93)\ **Replies:** 0\ **Last updated:** [March 21, 2026, 10:35pm UTC](https://community.retellai.com/t/docs-on-fucntion-error-handling/2062 "2026-03-21T22:35:23Z")
I wasn’t able to find any docs on error handling patterns for when your node functions fail. The docs state that when request fails, it will be retried up to 2 times. Is there a way to guarantee this? Is there way t… --- ## [Need help understanding flex mode](https://community.retellai.com/t/need-help-understanding-flex-mode/1667)
**Author:** [@vinod.kumar.s](https://community.retellai.com/u/vinod.kumar.s)\ **Replies:** 3\ **Last updated:** [March 18, 2026, 3:09am UTC](https://community.retellai.com/t/need-help-understanding-flex-mode/1667 "2026-03-18T03:09:22Z")
I need help understanding how flex mode works. Can you please give me an example of a rigid mode conversation flow and how it is transformed into in flex mode? What goes into the transition of rigid mode to flex mode? E… --- ## [Agentic Warm Transfers fail intermittently, transfers fail with no verbose error information](https://community.retellai.com/t/agentic-warm-transfers-fail-intermittently-transfers-fail-with-no-verbose-error-information/1652)
**Author:** [@philip](https://community.retellai.com/u/philip)\ **Replies:** 3\ **Last updated:** [March 16, 2026, 10:55pm UTC](https://community.retellai.com/t/agentic-warm-transfers-fail-intermittently-transfers-fail-with-no-verbose-error-information/1652 "2026-03-16T22:55:07Z")
I have an intermittent issue. Sometimes my agentic warm transfer works perfectly and sometimes it just completely and immediately fails. Every single time the ai receptionist is correctly calling the tool to spawn a agen… --- ## [Cant find open slot in cal.com and end\_call function is not working as expected](https://community.retellai.com/t/cant-find-open-slot-in-cal-com-and-end-call-function-is-not-working-as-expected/1098)
**Author:** [@saher\_fadhel](https://community.retellai.com/u/saher_fadhel)\ **Replies:** 2\ **Last updated:** [March 13, 2026, 5:38am UTC](https://community.retellai.com/t/cant-find-open-slot-in-cal-com-and-end-call-function-is-not-working-as-expected/1098 "2026-03-13T05:38:56Z")
Hello Retell Support, I’m currently testing an AI agent integrated with Cal.com for booking strategy calls, and I’m encountering several issues during testing. First, the agent repeatedly says it cannot find an open sl… --- ## [The transcription and languages!](https://community.retellai.com/t/the-transcription-and-languages/1086)
**Author:** [@andreasferek](https://community.retellai.com/u/andreasferek)\ **Replies:** 5\ **Last updated:** [March 13, 2026, 2:32am UTC](https://community.retellai.com/t/the-transcription-and-languages/1086 "2026-03-13T02:32:57Z")
Hello, I am a businessman from Greece. I have problems with transcription and languages. I prefer some changes for a new update to help all the multilingual countries. In the language section, add to choose single mult… --- ## [Initiating calls to a specific agent with a predetermined language](https://community.retellai.com/t/initiating-calls-to-a-specific-agent-with-a-predetermined-language/1008)
**Author:** [@solo](https://community.retellai.com/u/solo)\ **Replies:** 1\ **Last updated:** [March 11, 2026, 2:12pm UTC](https://community.retellai.com/t/initiating-calls-to-a-specific-agent-with-a-predetermined-language/1008 "2026-03-11T14:12:59Z")
I am writing to inquire about the agent\_language\_override parameter when using the Retell client for outbound calls. I recently tested this feature by setting the parameter to Spanish (es-419, which is listed as an acce… --- ## [Agent only reads one availability slot](https://community.retellai.com/t/agent-only-reads-one-availability-slot/965)
**Author:** [@operations](https://community.retellai.com/u/operations)\ **Replies:** 6\ **Last updated:** [March 6, 2026, 6:35pm UTC](https://community.retellai.com/t/agent-only-reads-one-availability-slot/965 "2026-03-06T18:35:24Z")
Hi — I’m passing multiple availability time slots (same date) to my outbound agent, but it only reads one option instead of listing multiple. Example: Feb 10th has 3 slots (10:00 AM, 11:30 AM, 2:00 PM), but the agent o… [Next page](https://community.retellai.com/tag/agent-logic/21.md?match_all_tags=true&page=1&tags%5B%5D=agent-logic)