# Websocket connection error and high latency

**URL:** <https://community.retellai.com/t/websocket-connection-error-and-high-latency/2887>\
**Category:** Status Announcement\
**Created:** [May 28, 2026, 4:37pm UTC](https://community.retellai.com/t/websocket-connection-error-and-high-latency/2887 "2026-05-28T16:37:31Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![caio](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/caio/32/934_2.png) [@caio](https://community.retellai.com/u/caio)\
**Post date:** [May 28, 2026, 4:37pm UTC](https://community.retellai.com/t/websocket-connection-error-and-high-latency/2887/1 "2026-05-28T16:37:31Z")

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May 28 , 09:37 PDT

Investigating - Many calls are experiencing high latency, no pickup, or being dropped due to web socket connection issues. We are investigating now.