# Webhook\_timeout\_ms is not being respected

**URL:** <https://community.retellai.com/t/webhook-timeout-ms-is-not-being-respected/3399>\
**Category:** Support Help\
**Tags:** bug\
**Created:** [July 23, 2026, 9:50am UTC](https://community.retellai.com/t/webhook-timeout-ms-is-not-being-respected/3399 "2026-07-23T09:50:10Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![plamen](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/plamen/32/2010_2.png) [@plamen](https://community.retellai.com/u/plamen)\
**Post date:** [July 23, 2026, 9:50am UTC](https://community.retellai.com/t/webhook-timeout-ms-is-not-being-respected/3399/1 "2026-07-23T09:50:10Z")

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For **agent\_e951558e1bc014da3f26178611** - _webhook\_timeout\_ms_=30000

However, the webhook requests are still timing out after 10 seconds, e.g. see call **call\_3b1b520bd2bdef7f1a0c89ee3d7:**

2026-07-23 09:48:23.106 call\_3b1b520bd2bdef7f1a0c89ee3d7 error: Error met in inbound webhook: Axios Error: error code: ECONNABORTED, error message: timeout of 10000ms exceeded

Can you take a look if this is a bug or some misconfiguration on our side please?

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**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [July 23, 2026, 1:05pm UTC](https://community.retellai.com/t/webhook-timeout-ms-is-not-being-respected/3399/2 "2026-07-23T13:05:44Z")

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Hey @plamen Okay, I’m checking this with the team and will get back to you as soon as I have an update.

Thank You

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<div class="post-metadata">

**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [July 23, 2026, 5:28pm UTC](https://community.retellai.com/t/webhook-timeout-ms-is-not-being-respected/3399/3 "2026-07-23T17:28:23Z")

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Hey @plamen This setting applies to agent-level webhooks and does not include the inbound webhook. The inbound webhook has a fixed 10-second timeout and will retry up to 3 times.

Thank You

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<div class="post-metadata">

**Author:** ![plamen](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/plamen/32/2010_2.png) [@plamen](https://community.retellai.com/u/plamen)\
**Post date:** [July 23, 2026, 6:17pm UTC](https://community.retellai.com/t/webhook-timeout-ms-is-not-being-respected/3399/4 "2026-07-23T18:17:36Z")

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Thanks. Is there a way to increase the timeout of the inbound webhook? 10 seconds may generally not be enough all the data needed to start the call with the right context (as is our case). Do you plan to add such a setting or is there some rationale behind having it?

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<div class="post-metadata">

**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [July 23, 2026, 7:50pm UTC](https://community.retellai.com/t/webhook-timeout-ms-is-not-being-respected/3399/5 "2026-07-23T19:50:05Z")

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Hello @plamen Currently, there is no option to increase the timeout for the inbound webhook.

You can retrieve the data using a custom function during the call or use the patch call API to add variables or a context during the call.

Thank You