# Warning message "Your account has a past due invoice and is at risk of automatic shutdown in 14 days" whereas I paid all my invoices

**URL:** <https://community.retellai.com/t/warning-message-your-account-has-a-past-due-invoice-and-is-at-risk-of-automatic-shutdown-in-14-days-whereas-i-paid-all-my-invoices/3153>\
**Category:** Support Help\
**Tags:** account-and-billing\
**Created:** [June 22, 2026, 9:57am UTC](https://community.retellai.com/t/warning-message-your-account-has-a-past-due-invoice-and-is-at-risk-of-automatic-shutdown-in-14-days-whereas-i-paid-all-my-invoices/3153 "2026-06-22T09:57:11Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![abdoul.abdoulla](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/abdoul.abdoulla/32/1556_2.png) [@abdoul.abdoulla](https://community.retellai.com/u/abdoul.abdoulla)\
**Post date:** [June 22, 2026, 9:57am UTC](https://community.retellai.com/t/warning-message-your-account-has-a-past-due-invoice-and-is-at-risk-of-automatic-shutdown-in-14-days-whereas-i-paid-all-my-invoices/3153/1 "2026-06-22T09:57:11Z")

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Hello,

Workspace id : org\_irKkpUIQqSZzRYzA

 ![image](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/2X/2/2e7320cb734df889045b098ff1a6f76842a04c43.png)

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**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [June 22, 2026, 12:48pm UTC](https://community.retellai.com/t/warning-message-your-account-has-a-past-due-invoice-and-is-at-risk-of-automatic-shutdown-in-14-days-whereas-i-paid-all-my-invoices/3153/2 "2026-06-22T12:48:34Z")

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Hello @abdoul.abdoulla Thanks for the ORG ID, Checking it with the team.

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**Author:** ![abhay.babbar](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/abhay.babbar/32/1845_2.png) [@abhay.babbar](https://community.retellai.com/u/abhay.babbar)\
**Post date:** [June 22, 2026, 1:26pm UTC](https://community.retellai.com/t/warning-message-your-account-has-a-past-due-invoice-and-is-at-risk-of-automatic-shutdown-in-14-days-whereas-i-paid-all-my-invoices/3153/3 "2026-06-22T13:26:08Z")

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I Can see one open invoice in the screenshot you have shared.

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**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [June 22, 2026, 2:03pm UTC](https://community.retellai.com/t/warning-message-your-account-has-a-past-due-invoice-and-is-at-risk-of-automatic-shutdown-in-14-days-whereas-i-paid-all-my-invoices/3153/4 "2026-06-22T14:03:08Z")

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Hey @abdoul.abdoulla you have an open invoice, which is why you have this warning message.

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**Author:** ![abdoul.abdoulla](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/abdoul.abdoulla/32/1556_2.png) [@abdoul.abdoulla](https://community.retellai.com/u/abdoul.abdoulla)\
**Post date:** [June 22, 2026, 8:24pm UTC](https://community.retellai.com/t/warning-message-your-account-has-a-past-due-invoice-and-is-at-risk-of-automatic-shutdown-in-14-days-whereas-i-paid-all-my-invoices/3153/5 "2026-06-22T20:24:18Z")

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Thanks. What should I do now ? usually it is paid automatically as I have my credit card.

What should I do now ? Thanks

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**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [June 22, 2026, 8:27pm UTC](https://community.retellai.com/t/warning-message-your-account-has-a-past-due-invoice-and-is-at-risk-of-automatic-shutdown-in-14-days-whereas-i-paid-all-my-invoices/3153/6 "2026-06-22T20:27:31Z")

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@abdoul.abdoulla You can pay it manually by adding card details