# Waiting for Manual KYC Verification (4 Days) **URL:** \ **Category:** Support Help\ **Created:** [January 12, 2026, 1:58pm UTC](https://community.retellai.com/t/waiting-for-manual-kyc-verification-4-days/414 "2026-01-12T13:58:32Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Ava](https://avatars.discourse-cdn.com/v4/letter/a/97f17d/32.png) [@Ava](https://community.retellai.com/u/Ava)\ **Post date:** [January 12, 2026, 1:58pm UTC](https://community.retellai.com/t/waiting-for-manual-kyc-verification-4-days/414/1 "2026-01-12T13:58:32Z")
Hello EVY / Retell team, I recently submitted my **government ID for manual KYC verification** via email to **[support@retellai.com](mailto:support@retellai.com)**, as instructed. I understand this process may take some time; however, it has now been **4 days since my submission** , so I wanted to follow up here to confirm that my case is being reviewed. - **Account email:** [ava@solarrobotshelper.com](mailto:ava@solarrobotshelper.com) - **Workspace ID:** org\_XJ2xGMHKdSKS9lGe Thank you very much for your assistance. Please let me know if any additional information or steps are required from my end. ---
**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\ **Post date:** [January 12, 2026, 1:58pm UTC](https://community.retellai.com/t/waiting-for-manual-kyc-verification-4-days/414/2 "2026-01-12T13:58:51Z")
Thank you for reaching out about your manual KYC verification. I can confirm that submitting your government ID to [support@retellai.com](mailto:support@retellai.com) is the correct process for manual verification.[(1)](https://discord.com/channels/1186424376300679209/1452017390694039713)[(2)](https://discord.com/channels/1186424376300679209/1452765242353254510) Based on similar cases in the community, the support team does review these submissions and will update you when the verification is complete.[(1)](https://discord.com/channels/1186424376300679209/1452017390694039713) While I don’t have access to check the status of your specific workspace (org\_XJ2xGMHKdSKS9lGe), the team typically processes these requests as they come in. If you need to follow up or haven’t received a response, you can also reach out through these channels:[(3)](https://discord.com/channels/1186424376300679209/1294891368505937952/1450007626669621331) - Visit [Contact Sales](https://retellai.octolane.com/) - Ask questions on [Discord](https://discord.com/invite/wxtjkjj2zp) - Visit [https://github.com/RetellAI/](https://github.com/RetellAI/) The support team will be able to look into your specific workspace and provide an update on your verification status. ---
**Author:** ![Ava](https://avatars.discourse-cdn.com/v4/letter/a/97f17d/32.png) [@Ava](https://community.retellai.com/u/Ava)\ **Post date:** [January 12, 2026, 2:05pm UTC](https://community.retellai.com/t/waiting-for-manual-kyc-verification-4-days/414/3 "2026-01-12T14:05:27Z")
Thank you for the clarification. Just to set expectations on my end, may I ask **approximately how long manual KYC verification usually takes** once the documents have been submitted to [support@retellai.com](mailto:support@retellai.com)? I understand timelines may vary, but even a general estimate would be very helpful. Thanks again. ---
**Author:** ![MrCannon](https://avatars.discourse-cdn.com/v4/letter/m/43a26b/32.png) [@MrCannon](https://community.retellai.com/u/MrCannon)\ **Post date:** [January 12, 2026, 10:17pm UTC](https://community.retellai.com/t/waiting-for-manual-kyc-verification-4-days/414/4 "2026-01-12T22:17:52Z")
Good luck i have been waiting for days. Having the same issue.