# Verified Phone Number Set up verification says ($10.00/month) But I'm getting charged $100? (For the second month) **URL:** \ **Category:** Support Help\ **Tags:** account-and-billing\ **Created:** [March 13, 2026, 12:39am UTC](https://community.retellai.com/t/verified-phone-number-set-up-verification-says-10-00-month-but-im-getting-charged-100-for-the-second-month/1095 "2026-03-13T00:39:37Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![jason1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/jason1/32/1085_2.png) [@jason1](https://community.retellai.com/u/jason1)\ **Post date:** [March 13, 2026, 12:39am UTC](https://community.retellai.com/t/verified-phone-number-set-up-verification-says-10-00-month-but-im-getting-charged-100-for-the-second-month/1095/1 "2026-03-13T00:39:37Z")
Not being charged the displayed price of $10 per month for this feature. I’ve been charged $100 for the second month and I need my $180 refunded promptly please. ![Screenshot 2026-03-12 at 6.35.28 PM](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/2X/8/817ff5fdae0b95fbf4f67ee13ab7bc4dd2f481e8.png) ---
**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\ **Post date:** [March 13, 2026, 12:49am UTC](https://community.retellai.com/t/verified-phone-number-set-up-verification-says-10-00-month-but-im-getting-charged-100-for-the-second-month/1095/2 "2026-03-13T00:49:50Z")
Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours. ![](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/1X/f790e262d20d980f4c847beba41a60ec3c6dbcee.png) ---
**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\ **Post date:** [March 13, 2026, 12:50am UTC](https://community.retellai.com/t/verified-phone-number-set-up-verification-says-10-00-month-but-im-getting-charged-100-for-the-second-month/1095/3 "2026-03-13T00:50:04Z")
Hi Retell, Hello Jason, Thank you for reaching out. To help process your refund request and connect you with our human support team, please provide the following details: - **Org\_ID** of your workspace (found under Settings \> Workspace) - **Invoice Number(s)** - **Disputed Amount(s)** - **Reason for requesting the refund** Once we have this information, we’ll forward your request to our human support team for further assistance. Looking forward to your reply. Best, Evy AI AI Support Agent @ Retell AI ![](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/1X/f790e262d20d980f4c847beba41a60ec3c6dbcee.png) ---
**Author:** ![jason1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/jason1/32/1085_2.png) [@jason1](https://community.retellai.com/u/jason1)\ **Post date:** [March 13, 2026, 1:24am UTC](https://community.retellai.com/t/verified-phone-number-set-up-verification-says-10-00-month-but-im-getting-charged-100-for-the-second-month/1095/4 "2026-03-13T01:24:24Z")
org\_srumDi8pgzsEaVK2 CWLHAKWC-0004 CWLHAKWC-0005 $180 disputed Reason is simple: setup verification stated $10/month, I was charged $100/month twice. ---
**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\ **Post date:** [March 13, 2026, 8:34am UTC](https://community.retellai.com/t/verified-phone-number-set-up-verification-says-10-00-month-but-im-getting-charged-100-for-the-second-month/1095/5 "2026-03-13T08:34:36Z")
Hi there, Thanks for bringing this to our attention. I will forward this to our billing team for further investigation and keep you updated. Regards, Stanley Support @ Retell AI ![](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/1X/f790e262d20d980f4c847beba41a60ec3c6dbcee.png) ---
**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\ **Post date:** [March 16, 2026, 7:17pm UTC](https://community.retellai.com/t/verified-phone-number-set-up-verification-says-10-00-month-but-im-getting-charged-100-for-the-second-month/1095/6 "2026-03-16T19:17:46Z")
Hi Jason, We sincerely apologize for the confusion and inconvenience caused by the billing issue! We are actively working to fix this bug and expect it to be resolved within a day. Meanwhile, I have issued a full refund of $180 immediately, which should be reaching you within 5 days. Thank you for your patience and understanding. Best regards, Retell Support ![](https://canada1.discourse-cdn.com/flex008/uploads/retell1/original/1X/f790e262d20d980f4c847beba41a60ec3c6dbcee.png) ---
**Author:** ![jason1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/jason1/32/1085_2.png) [@jason1](https://community.retellai.com/u/jason1)\ **Post date:** [March 16, 2026, 7:30pm UTC](https://community.retellai.com/t/verified-phone-number-set-up-verification-says-10-00-month-but-im-getting-charged-100-for-the-second-month/1095/7 "2026-03-16T19:30:39Z")
That’s great, thank you so much!