# Verification Issue: Country missing / Request for escalation **URL:** \ **Category:** Support Help\ **Tags:** general\ **Created:** [April 23, 2026, 1:48pm UTC](https://community.retellai.com/t/verification-issue-country-missing-request-for-escalation/2448 "2026-04-23T13:48:26Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![defesculer2000](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/defesculer2000/32/1651_2.png) [@defesculer2000](https://community.retellai.com/u/defesculer2000)\ **Post date:** [April 23, 2026, 1:48pm UTC](https://community.retellai.com/t/verification-issue-country-missing-request-for-escalation/2448/1 "2026-04-23T13:48:26Z")
Hello, I have encountered an issue while trying to complete the verification process: my country (Moldova) is not available in the provided list. I have already contacted email support regarding this, but unfortunately, the response time and level of assistance have been quite poor. I am receiving only one reply per day, and my specific questions remain unanswered. Could you please advise on how I can successfully complete the verification process? Is there an alternative way to verify my account, or can this ticket be escalated to a senior specialist? Thank you in advance for your help. ---
**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\ **Post date:** [April 23, 2026, 2:37pm UTC](https://community.retellai.com/t/verification-issue-country-missing-request-for-escalation/2448/2 "2026-04-23T14:37:37Z")
Hey @defesculer2000 Could you please share the email address you used to contact us? I’ll pass it along to our team so they can locate your request and help fast-track it. Thank You ---
**Author:** ![defesculer2000](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/defesculer2000/32/1651_2.png) [@defesculer2000](https://community.retellai.com/u/defesculer2000)\ **Post date:** [April 23, 2026, 2:57pm UTC](https://community.retellai.com/t/verification-issue-country-missing-request-for-escalation/2448/3 "2026-04-23T14:57:20Z")
hi > [support@retellai.com](mailto:support@retellai.com) > > | > > - | чт, 23 апр. 2026 г. в 17:47, mark1 \<[notifications@retell1.discoursemail.com](mailto:notifications@retell1.discoursemail.com)\>: ---
**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\ **Post date:** [April 23, 2026, 3:05pm UTC](https://community.retellai.com/t/verification-issue-country-missing-request-for-escalation/2448/4 "2026-04-23T15:05:28Z")
Hey @defesculer2000 What is your email from which you sent us a mail. Thank You ---
**Author:** ![Omar\_Ashraf](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/omar_ashraf/32/102_2.png) [@Omar\_Ashraf](https://community.retellai.com/u/Omar_Ashraf)\ **Post date:** [April 23, 2026, 6:16pm UTC](https://community.retellai.com/t/verification-issue-country-missing-request-for-escalation/2448/5 "2026-04-23T18:16:39Z")
You didn’t provide the required documents to get approved. I see you just sent them. I’ve approved your account. ---
**Author:** ![bradonkingsmore111](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/bradonkingsmore111/32/1138_2.png) [@bradonkingsmore111](https://community.retellai.com/u/bradonkingsmore111)\ **Post date:** [May 30, 2026, 8:41pm UTC](https://community.retellai.com/t/verification-issue-country-missing-request-for-escalation/2448/6 "2026-05-30T20:41:26Z")
Hello sir can you please check my one too? i already emailed to your address my email address is \*\*bradonkingsmore111@gmail.com please i am also facing the same issue “\*\*KYC Verification Failed: Need manual review. Please contact [support@retellai.com](mailto:support@retellai.com) for assistance.”