# URGENT: Request to Whitelist Turkey (+90) for Paid Account - Agent ID: d73a94

**URL:** <https://community.retellai.com/t/urgent-request-to-whitelist-turkey-90-for-paid-account-agent-id-d73a94/860>\
**Category:** Support Help\
**Tags:** account-and-billing\
**Created:** [February 16, 2026, 2:20am UTC](https://community.retellai.com/t/urgent-request-to-whitelist-turkey-90-for-paid-account-agent-id-d73a94/860 "2026-02-16T02:20:34Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![sayy4656](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/sayy4656/32/785_2.png) [@sayy4656](https://community.retellai.com/u/sayy4656)\
**Post date:** [February 16, 2026, 2:20am UTC](https://community.retellai.com/t/urgent-request-to-whitelist-turkey-90-for-paid-account-agent-id-d73a94/860/1 "2026-02-16T02:20:34Z")

</div>

Hi Retell Team,

I am a paid user (Pay-As-You-Go) with a balance of **$6.81** (I’ve verified my identity). I am trying to make outbound calls to **Turkey (+90)** for my advertising agency (AU Medya), but I keep receiving the following error: **“Call country not supported: TR”**

I have already added `"outbound_allowed_countries": ["US", "TR"]` to my API request, but the issue persists.

Could you please whitelist Turkey for my account so I can start my operations?

**Agent ID:** agent\_d73…836a`9` **Email:** sayy\*\*\*\*@gmail.com

Thank you for your urgent help!

---

<div class="post-metadata">

**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\
**Post date:** [February 16, 2026, 2:20am UTC](https://community.retellai.com/t/urgent-request-to-whitelist-turkey-90-for-paid-account-agent-id-d73a94/860/2 "2026-02-16T02:20:57Z")

</div>

The error “Call country not supported: TR” indicates that outbound calls to Turkey are currently restricted. The `outbound_allowed_countries` parameter needs to be configured at the **phone number level** , not in the individual call request[(1)](https://docs.retellai.com/api-references/update-phone-number)[(2)](https://docs.retellai.com/api-references/list-phone-numbers).

To enable outbound calls to Turkey, you need to update your phone number’s configuration using the Update Phone Number API[(1)](https://docs.retellai.com/api-references/update-phone-number):

```javascript
import Retell from 'retell-sdk';
const client = new Retell({
 apiKey: 'YOUR_RETELL_API_KEY',
});
const phoneNumberResponse = await client.phoneNumber.update('+14157774444', {
 allowed_outbound_country_list: ["US", "TR"]
});

```

[(1)](https://docs.retellai.com/api-references/update-phone-number)

You can also configure this through the Retell dashboard by navigating to your phone number settings and updating the **Allowed Outbound Countries** list to include “TR” for Turkey[(3)](https://community.retellai.com/t/pstn-phone-calls-api-not-enabled-http-404-on-v1-phone-calls/436).

**Important notes:**

- Use ISO 3166-1 alpha-2 country codes (e.g., “TR” for Turkey)[(1)](https://docs.retellai.com/api-references/update-phone-number)[(2)](https://docs.retellai.com/api-references/list-phone-numbers)
- If `allowed_outbound_country_list` is `null` or empty, calls to all countries are allowed[(1)](https://docs.retellai.com/api-references/update-phone-number)[(2)](https://docs.retellai.com/api-references/list-phone-numbers)
- The configuration must be applied to your specific phone number (e.g., your from\_number), not in the individual call request[(1)](https://docs.retellai.com/api-references/update-phone-number)

If Turkey remains blocked after updating your phone number configuration, certain countries may be restricted regardless of your settings[(3)](https://community.retellai.com/t/pstn-phone-calls-api-not-enabled-http-404-on-v1-phone-calls/436). In that case, you’ll need to contact support:

- Visit [Hire certified Retell partner](https://www.retellai.com/partners)
- Ask questions on [Discord](https://discord.com/invite/wxtjkjj2zp)
- Visit [Documentation](https://docs.retellai.com/general/introduction)