# Unavailable email verification button instead of SMS

**URL:** <https://community.retellai.com/t/unavailable-email-verification-button-instead-of-sms/3664>\
**Category:** Support Help\
**Tags:** account-and-billing\
**Created:** [September 18, 2026, 4:11pm UTC](https://community.retellai.com/t/unavailable-email-verification-button-instead-of-sms/3664 "2026-09-18T16:11:32Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![itdepartment](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/itdepartment/32/2171_2.png) [@itdepartment](https://community.retellai.com/u/itdepartment)\
**Post date:** [September 18, 2026, 4:11pm UTC](https://community.retellai.com/t/unavailable-email-verification-button-instead-of-sms/3664/1 "2026-09-18T16:11:32Z")

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Why was the option to send the code to email instead of SMS removed? When will this be restored?

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**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [September 18, 2026, 4:18pm UTC](https://community.retellai.com/t/unavailable-email-verification-button-instead-of-sms/3664/2 "2026-09-18T16:18:16Z")

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Hey @itdepartment Sorry for the inconvenience, I’m checking this with the team and will get back to you as soon as I have an update.

Thank You

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<div class="post-metadata">

**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [September 18, 2026, 4:29pm UTC](https://community.retellai.com/t/unavailable-email-verification-button-instead-of-sms/3664/3 "2026-09-18T16:29:15Z")

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Hey @itdepartment Can you try again now ?

Thank You