# Unable to purchase US phone number despite UPI being saved as default payment method

**URL:** <https://community.retellai.com/t/unable-to-purchase-us-phone-number-despite-upi-being-saved-as-default-payment-method/3723>\
**Category:** Support Help\
**Tags:** account-and-billing\
**Created:** [October 6, 2026, 4:08am UTC](https://community.retellai.com/t/unable-to-purchase-us-phone-number-despite-upi-being-saved-as-default-payment-method/3723 "2026-10-06T04:08:57Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![chanchalthakur6290](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/chanchalthakur6290/32/2829_2.png) [@chanchalthakur6290](https://community.retellai.com/u/chanchalthakur6290)\
**Post date:** [October 6, 2026, 4:08am UTC](https://community.retellai.com/t/unable-to-purchase-us-phone-number-despite-upi-being-saved-as-default-payment-method/3723/1 "2026-10-06T04:08:58Z")

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Hi Retell Support,

I’m unable to purchase a US phone number for my CHANCHAL AI workspace.

My Stripe billing page shows **UPI as the Default payment method** , and my Retell workspace has **$6.42 credits**. However, when I go to **Phone Numbers → Buy New Number → United States → Standard ($2/month)**, the purchase screen still shows **“Add payment method”** and the Purchase button is not available.

I have already refreshed the dashboard and confirmed that the UPI payment method is saved successfully in Stripe.

Could you please confirm:

1. Is UPI supported for purchasing the $2/month Retell phone-number subscription?
2. If yes, why is my workspace still showing “Add payment method”?
3. Does my workspace require a credit/debit card specifically for phone-number subscriptions?

I do not want to enable auto-recharge or purchase additional credits. I only want to purchase one US number for testing my AI voice agent.

Thank you.

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<div class="post-metadata">

**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [October 6, 2026, 12:38pm UTC](https://community.retellai.com/t/unable-to-purchase-us-phone-number-despite-upi-being-saved-as-default-payment-method/3723/2 "2026-10-06T12:38:56Z")

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Hey @chanchalthakur6290

Thanks for the detailed information.

Could you please share your **Organization/Workspace ID** along with a **screenshot of the Phone Number purchase screen** showing the “Add payment method” message? Please make sure to redact any sensitive payment information.

Best Regards.