# Unable to access Affiliate Portal (affiliate.retellai.com) – Redirect Issue

**URL:** <https://community.retellai.com/t/unable-to-access-affiliate-portal-affiliate-retellai-com-redirect-issue/2784>\
**Category:** Support Help\
**Tags:** account-and-billing\
**Created:** [May 19, 2026, 4:16pm UTC](https://community.retellai.com/t/unable-to-access-affiliate-portal-affiliate-retellai-com-redirect-issue/2784 "2026-05-19T16:16:11Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![smoreno](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/smoreno/32/1944_2.png) [@smoreno](https://community.retellai.com/u/smoreno)\
**Post date:** [May 19, 2026, 4:16pm UTC](https://community.retellai.com/t/unable-to-access-affiliate-portal-affiliate-retellai-com-redirect-issue/2784/1 "2026-05-19T16:16:11Z")

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Hi Retell Support,

I’m reaching out because I’m unable to access the affiliate portal at [https://affiliate.retellai.com/](https://affiliate.retellai.com/).

Issue: When I try to log in or navigate to the portal, I’m being redirected to a different page instead of loading the affiliate dashboard. This prevents me from managing my affiliates and processing withdrawals.

What I’ve tried:

- Accessing the URL directly from the browser
- Clearing cache and cookies
- Using a different browser

The redirect issue persists across all attempts.

Could you please look into this and help me regain access? I need to review my affiliate activity and manage pending withdrawals.

Thank you for your help.

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**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [May 19, 2026, 6:59pm UTC](https://community.retellai.com/t/unable-to-access-affiliate-portal-affiliate-retellai-com-redirect-issue/2784/2 "2026-05-19T18:59:28Z")

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Hey @smoreno

I’ve escalated this issue to our team for further investigation.

We’ll keep you updated as soon as we have more information.

Best regards

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<div class="post-metadata">

**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [May 20, 2026, 1:19pm UTC](https://community.retellai.com/t/unable-to-access-affiliate-portal-affiliate-retellai-com-redirect-issue/2784/3 "2026-05-20T13:19:37Z")

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Hey @smoreno Have you tried using an incognito window?

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<div class="post-metadata">

**Author:** ![smoreno](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/smoreno/32/1944_2.png) [@smoreno](https://community.retellai.com/u/smoreno)\
**Post date:** [May 21, 2026, 3:29pm UTC](https://community.retellai.com/t/unable-to-access-affiliate-portal-affiliate-retellai-com-redirect-issue/2784/4 "2026-05-21T15:29:42Z")

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Yes, but I get [https://tolt.com/](https://tolt.com/)

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<div class="post-metadata">

**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [May 21, 2026, 4:38pm UTC](https://community.retellai.com/t/unable-to-access-affiliate-portal-affiliate-retellai-com-redirect-issue/2784/5 "2026-05-21T16:38:02Z")

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@smoreno I have sent it to the team to look

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<div class="post-metadata">

**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [May 21, 2026, 6:34pm UTC](https://community.retellai.com/t/unable-to-access-affiliate-portal-affiliate-retellai-com-redirect-issue/2784/6 "2026-05-21T18:34:33Z")

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Hey @smoreno Can you share the email address registered and in the meantime go to [https://retell.tolt.io/](https://retell.tolt.io/)