# ToS Violation Flag on New Account — Real Estate Cold Calling (Outbound Blocked) **URL:** \ **Category:** Support Help\ **Tags:** general\ **Created:** [April 16, 2026, 1:16pm UTC](https://community.retellai.com/t/tos-violation-flag-on-new-account-real-estate-cold-calling-outbound-blocked/2368 "2026-04-16T13:16:50Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![ro1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/ro1/32/775_2.png) [@ro1](https://community.retellai.com/u/ro1)\ **Post date:** [April 16, 2026, 1:16pm UTC](https://community.retellai.com/t/tos-violation-flag-on-new-account-real-estate-cold-calling-outbound-blocked/2368/1 "2026-04-16T13:16:50Z")
Hi Retell team, I set up my account yesterday (04/14), created agents, purchased a phone number (+1-602-847-8384 via Telnyx), completed identity verification, and made several successful test calls — both web calls and phone calls. Everything worked perfectly. This morning (04/15) I made one more successful outbound call (1:41 duration, visible in my call history). On the next attempt, I started getting this error: “The agent associated with this call failed due to potential of violation of Retell’s Terms of Service. Please look for an email from [support@retellai.com](mailto:support@retellai.com) for more details.” I have NOT received any email from Retell explaining what was flagged. I’ve checked inbox, spam, and junk folders. **About my use case:** - Company: CashNowREI — legitimate real estate investment company in Arizona - Use case: AI voice agents for outbound property acquisition calls (contacting property owners about selling) - All agents include TCPA compliance, DNC handling, caller identification, and opt-out handling in their prompts - This is a standard real estate wholesaling operation — not spam, not fraud **Account details:** - Email: [ro@cashnowrei.com](mailto:ro@cashnowrei.com) - Phone: +16028478384 - Agent: GetStacked Cold Call (Single Prompt, Claude 4.5 Haiku, Cimo voice) ---
**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\ **Post date:** [April 16, 2026, 3:04pm UTC](https://community.retellai.com/t/tos-violation-flag-on-new-account-real-estate-cold-calling-outbound-blocked/2368/2 "2026-04-16T15:04:53Z")
Hello @ro1 Could you please share your organization ID and the agent ID that is flagged? This will help us investigate the issue more effectively. Thank you!